Job Description
Reservations Agent
Ongoing
Weekly pay
40 hours a week
£14 per hour
Reservations Agent
We are looking to fill the position of Reservations Agent to join the cluster reservations team at Shepherds Bush, London. As a Reservations Agent, you will support the Cluster Reservations Manager in the daily tasks with the reservations team. You must be an enthusiastic and proactive individual who enjoys varied responsibilities with a positive approach, and be a team player. You must have an eye for detail, be self-motivated, and be driven to deliver exceptional guest experience for our guests to exceed their expectations. The successful candidate must be flexible and adaptable to assume responsibilities and demonstrate excellent leadership and communication skills, both verbal and written.
Duties & Responsibilities:
Be fully conversant with OPERA PMS systems and computer procedures related to
reservations.
* To take reservations in accordance with the agreed Departmental Standard Operating Procedures, ensuring all relevant information is obtained, using block and allocation where applicable.
* To be fully aware of the selling status of the Hotel at all times
* To be able to read and understand the PMS for all revenue streams
* Process non-arrivals and cancellations daily and promptly
* Ensure payment and billing are organised and communicated correctly for all reservations
* To discuss any problems regarding bookings with the manager, and to provide ideas for appropriate solutions was necessary.
* To role model the departmental standards and grooming standards
* To inform other departments of relevant information regarding bookings in accordance with the departmental procedure. Rely on any special or different requests as required.
* Inform Reception of any VIP booking/cancellations/amendments on the day of arrival
Keeps all client information confidential at all times
Keeps commercially sensitive and confidential company information private at all times
Works well under pressure and supports colleagues at busy times
Tackles problems and takes independent action
Accepts constructive feedback and learns from mistakes