A family-owned business, established in 1980, NVD was set up to assist vehicle manufacturers in the timely and incident free distribution of their products. We’ve established ourselves as a one stop shop providing the three main pillars of outbound logistics, including transporting, storing and enhancing our customers’ vehicles, prior to delivery to their end location.
Customer experience is at the heart of everything we do. As a leading provider of finished vehicle logistics, we pride ourselves not only on delivering high-quality vehicles safely and on time — but on providing a seamless, transparent, and proactive service that keeps our customers informed, confident, and fully supported.
We’re building a modern, high-impact Customer Experience function that goes beyond reactive service. Our aim is to anticipate needs, resolve issues before they arise, and create trusted partnerships with every client we serve. Whether it’s managing complex logistics or refining communication touchpoints, we treat customer success as a team effort — and CX is the engine that drives it.
As we grow our UK customer operations, we’re investing in people who bring passion, precision, and a customer-first mindset to the table.
Summary of Position:
Reporting to the Customer Experience Manager, as a Customer Experience Coordinator, you are responsible for the day-to-day management of customer requirements, ensuring vehicle activity is processed efficiently, service levels are met, and issues are resolved quickly and professionally.
Based in our Southampton office, you will work closely with internal teams and external customers to ensure a seamless experience across the supply chain, while maintaining a proactive, customer-first approach to service delivery.
This is a highly operational role, requiring confident use of internal systems including Salesforce CRM and ERP platforms, with strong attention to detail and a structured, process-driven mindset.
Pay and Benefits:
* Pension Scheme
* Staff Purchase Schemes
o Tyres
o Tools
* Employee Assistance Programme
* Discounted Gym Membership
* Bike to Work
Key Responsibilities:
* Customer Relationship Management: Act as the main point of contact for customer queries and service issues — ensuring timely, professional responses and aiming for 95% First Time Resolution.
* Operational Execution & System Use: Manage the end-to-end customer process through Salesforce and internal systems, ensuring all data is accurate, timely, and well-documented.
* Cross-Functional Collaboration: Work closely with Planning, Transport, Ops, and Finance to ensure seamless service delivery and quick resolution of customer needs.
* Continuous Improvement & Root Cause Analysis: Identify recurring issues, conduct root cause analysis, and contribute to solutions that improve customer experience and reduce service failures.
* Customer Reporting & Insights: Create and present performance reports (KPIs, trends, feedback) to both internal stakeholders and customers — turning data into actionable improvements.
Qualifications and Skills:
* Experience: Minimum 3 years in admin, customer experience, or supply chain roles (vehicle logistics a plus)
* Systems Proficiency: Confident using Salesforce (or similar CRM), SAGE, MS Excel, and job-tracking tools
* Communication: Excellent verbal and written communication; able to manage multiple queries professionally and clearly
* Mindset & Approach: Proactive, self-motivated, and solution-oriented with strong attention to detail
* Work Style: Fast learner, highly organised, and able to thrive in a collaborative, cross-functional environment
* Full UK driving licence
National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation. We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success.
#J-18808-Ljbffr