Job title: Resolution Strategy, Operations and CASS Analyst (12 month Fixed Term Contract/Acting Up/Secondment)
Division: Supervision, Policy and Competition
Department: Resolution Strategy, Operations and CASS (ReSOC)
Salary: National (Edinburgh and Leeds) ranging from £43,100 to £53,700 and London £47,300 to £59,000 per annum (Salary offered will be based on skills and experience)
Grade: Associate, Regulatory
Responsibilities
* Support the CASS Operations, Data and Risk team as a first‑line intake point for information and data received by ReSOC (from firms, auditors and internal stakeholders).
* Apply a consistent, risk‑based approach to prioritise incoming correspondence and data, identify key themes and potential consumer harm indicators, and escalates appropriately within agreed timescales.
* Produce concise analysis and MI for stakeholders to support timely decision‑making and effective allocation of work across ReSOC and wider FCA teams, ensuring decisions are well informed and aligned to consumer protection goals.
* Develop deep knowledge of the CASS regime, enhancing your grasp of how firms protect client assets across the UK.
* Identify recurring issues, bottlenecks and avoidable rework; propose and implement process improvements (templates, guidance, automation opportunities, standard operating procedures) to improve efficiency and quality.
Minimum Skills Required
* Prior experience of case management systems (e.g., Salesforce, Tableau) and related workflows.
* Prior experience of data analysis and reporting using large datasets.
* Demonstrable experience of using MS Excel to an intermediate level.
Essential Skills
* Keystone attention to detail and solid analytical skills, paired with an open, innovative mindset that encourages new ideas and collaborative problem solving.
* Ability to build positive relationships with key stakeholders, representing the department with confidence, warmth and credibility.
* Highly effective communication skills, using clear, audience‑focused reasoning to translate complex issues into concise messages for a wide range of audiences.
* Supportive organisational approach, able to balance multiple priorities, manage demanding timescales and create a steady, structured workflow for yourself and others.
* Experience reviewing processes and workflows, supported by well organised document management skills that help teams work smoothly and consistently.
Benefits
* 25 days annual leave plus bank holidays.
* Non‑contributory pension (8–12% depending on age) and life assurance at eight times your salary.
* Private healthcare with Bupa, income protection, and 24/7 Employee Assistance.
* 35 hours of paid volunteering annually.
* Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders), changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors).
* A flexible benefits scheme designed around your lifestyle.
#J-18808-Ljbffr