CRM Product Owner (maternity cover) Salary: £49,000 - £65,500 Location: Cambridge/ Hybrid with 2-3 days a week in the office Contract: 12-month Fixed Term Contract, Feb 2026 start We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. Join us and unlock your potential as part of a collaborative team dedicated to discovering new ways to serve students and researchers worldwide. In doing so, you'll create impact for individuals, society, and the world, while growing and developing in an environment that embraces diversity, change, and ambition. About the CRM Product Owner role We are looking for a well-rounded technology professional to work as part of the Customer Solutions team in Technology that specialises in Sales, Marketing & Customer Services Applications. Our team manages the full lifecycle of CRM solutions, from gathering business requirements and designing solutions to development, implementation, and ongoing support for a global user base. This is a key role within Customer Solutions. You will be working closely with the relevant business stakeholders to enable the business units to get the maximum value out of the CRM system. You are, or will become, a subject matter expert on the CRM applications and systems the business work on. Key accountabilities - CRM Product Owner * Lead the creation, communication, and management of the CRM Product Roadmap, ensuring a prioritised and well-maintained product backlog. * Represent the CRM product in meetings, confidently presenting to stakeholders at all levels, vendors and partners, and taking responsibility for outcomes. * Have a clear understanding of the business goals and processes. Regularly communicate those to the CRM team. * Author user stories, acceptance criteria and documentation, explaining decisions and rationale as needed. * Translate business requirements into technical specifications, refining requirements as necessary. * Participate actively in Agile ceremonies, supporting the development team by removing blockers and embodying servant leadership. * Serve as a Subject Matter Expert on CRM products, understanding both their functional use and underlying technology. * Understand the business processes and logic that drive the use of the application, to challenge and support decisions around item prioritisation and development. About you We expect you to bring strong skills in several of the following areas: * Expertise across a breadth of CRM technologies in the Sales and Marketing applications landscape * Knowledge of Salesforce Sales Cloud & Marketing Cloud * Knowledge of HubSpot platform technology would be advantageous * Strong analytical skills, organisational and time management skills * Ability to convey technical information to a non-technical audience reaching the desired outcome/understanding for both * Ability to coordinate workstreams involving multiple stakeholders * An understanding of software development methodologies (specifically Agile) and approaches * Experience of managing JIRA and/or other collaboration tools * Combination of technology skills and business acumen * Ability to balance both technology and wider organisational requirements, providing the correct balance of application governance, user function and flexibility * Demonstrated ability to communicate and present to stakeholders of all levels of seniority * A strong communicator, in both written and oral form, with a proven track record of forming effective working relationships with business colleagues at all levels * To have worked with CRM Technologies and to have a broad knowledge of Sales and Marketing applications If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including: * 28 days annual leave plus bank holidays * Private medical and Permanent Health Insurance * Discretionary annual bonus * Group personal pension scheme * Life assurance up to 4 x annual salary * Green travel schemes We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability. Ready to pursue your potential? Apply now. We review applications on an ongoing basis, with a closing date for all applications being 15 October 2025. Interviews are scheduled to take place in w/c 27 October 2025. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. Why join us Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities. CRM Product Owner