Building Manager – Bournemouth – £40,000 to £42,000 DOE + discretionary bonus
My client, a globally established and leading Real Estate Agency, are currently seeking a Building Manager / Resident Services Manager to provide onsite lettings and property services to an exciting residential Build-to-Rent development in Bournemouth.
You will be the first point of contact from enquiry stage, viewing the property through to resident move in, ensuring a high level of customer service is provided to residents at all times. You will support the Resident Services Manager to engage with the residents and ensure a sense of community is created within the development.
Previous BTR/Property Management/Building Management/Facilities Management experience required.
Key Responsibilities
* Responsible for all residential, commercial and retail on site management
* Develop and maintain supportive relationships with long term commercial and retail tenants
* Ensure site grounds are managed and ensuring the required standards are achieved
* Manage on site staff team, including sub-contracted staff
* Daily reports and hand over briefings
* Management and coordination of all onsite Maintenance and Repairs in timely manner
* Manage contractor site access and permits to work for service provider contracts
* Organising and running tenant services via third parties and in house
* Ensuring up to date resident communication via various channels including social media
* Seeking special offers and discounts for residents from local businesses
* Creating a community feel through communication, events and innovations
* Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
* Carrying out regular inspections of communal areas and apartments
* Responsible for Health and Safety compliance coordination; liaising with the Estate and Facilities managers where required
* Managing the building expenditure budget and ensuring value for money from suppliers, maximising the net operating income
* Managing leasing process - dealing with initial enquiries, booking in viewings and negotiating offers, agreeing leasing offers and processing these and completing applicant vetting
* Meet and greet with all new tenants
* Completing check in and check out reports; determining deposit returns
* Assisting the credit control team to ensure the timely payment of rents and liaising with residents to address problem cases
* Providing regular asset performance reports and attending monthly meetings with line manager
* Attend court hearings
* Ensure that the day-to-day running of the buildings and estate is effective and efficient.
* Keep service areas in a clean, tidy and secure condition
* Walk the public areas on a regular basis throughout the day checking on cleanliness, maintenance, landscaping etc.
* Ensure compliance with all statutory requirements and codes of practice, health and safety requirements. Ensure H&S policy is complied with at all times
* Maintain overall control of the security operations, paying particular regards to incident response and customer care.
* Liaise with tenants/Leaseholders/Client and the police in any reported incidents on site.
* Deal with enquiries by telephone, personal visits from tenants, leaseholders, contractors, the public, or whoever may have reason to make contact.
* Establishing and developing good relations and partnerships with various authorities and local agencies
* Establish and develop close working relationships with tenant representatives and manage tenant satisfaction and confidence
* Working with site staff and contractors towards achievement of their goals.
* Identifying and implementing training and development programs and pursuing suitable training solutions.
* Conduct performance review, ensure that a training plan is identified and managed.
Skills, Knowledge and Experience
* Previous BTR/Property Management/Building Management/Facilities Management experience required
* Candidate with strong leasing experience would be ideal
* Strong Customer Service background
* Ability to think on their feet and make considered decisions with a common-sense approach
* Outgoing, warm and friendly personality with a positive attitude
* Organised, meticulous and tenacious
* Excellent written and spoken communication
* IT literate and Social Media savvy
* Strong financial management skills
* ARLA/IOSH – Preferred
Working Hours: Monday to Friday 8.30am to 5.30pm or 9am - 6pm
Salary: £40,000 to £42,000 DOE plus discretionary bonus
For more information please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.
02080597472
megan@doveandhawk.co.uk