Collection and Delivery Manager (Late Shift)
Join to apply for the Collection and Delivery Manager (Late Shift) role at Parcelforce Worldwide
Job reference number 331597
£38,509 per annum, potential 15% bonus and 25 days annual leave plus bank holidays.
Full time, 41 hours per week. Permanent.
PFW Glasgow Local Depot. G32 8NB.
Whatever the challenge, Parcelforce delivers. Together, we’re moving packages around the world, keeping promises and people connected. There is a fantastic opportunity to join our team at our Glasgow local Depot. We have a Collection & Delivery Manager role in which you will be responsible for leading a team, accountable for health and safety, and operational quality, cost and people KPI’s.
About The Role
As a line manager to approx 25 delivery and collection drivers, including self‑employed owner drivers, as well as warehouse staff, you will achieve maximum efficiency through resource and contingency planning, driving quality of service and maximizing productivity. Working to tight timescales you will drive the depot to achieve the highest possible customer service satisfaction levels whilst also ensuring a swift resolution to all customer enquiries and complaints.
You’ll be responsible for ensuring the performance of your unit, effectively maintaining the quality of service for our customers and the overall safety of the people you manage whilst working closely with the local sales team to increase revenue opportunities and highlight any network conformance issues.
Attendance - late shift, approx 12:00 - 20:00, Monday to Friday with a degree of flexibility.
About You
It takes more than organisational skills to be a manager. We’re looking for individuals with a passion for people and the following skills and experiences:
* From an express parcels background with some experience of working in a unionised environment (beneficial).
* Managing and supporting a large team to maximise performance, service and achieving KPIs.
* Good communication skills, with the ability to engage and motivate team members to work to high standards.
* Experience of introducing improvements and successfully guiding people through significant periods of change.
* Ability to build effective working relationships with your team, unions and key stakeholders.
* Experience of managing resources and budgets.
Closing Date: Wednesday 5th November. Please note, this advert may close early if the appropriate number of applications has been reached.
Assessment centres: w/c 17th November.
About Parcelforce Worldwide
Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 6,000 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are forces family friendly and a Gold signatory to the Armed Forces Covenant. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/.
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