Go back Mid Cheshire Hospitals NHS Foundation Trust
Assistant Service Manager
The closing date is 07 May 2026
We are seeking an experienced and motivated Assistant Service Manager to join our team. This pivotal role will bring strong leadership, organisational and communication skills, and provide effective operational management to the Urgent Treatment Centre (UTC) and GP OOH services in alignment with NHS standards and regulatory requirements. You will work closely with the Service Manager, Clinical Lead and Lead Nurse to coordinate all operational aspects, manage staff and operational flow with a proactive approach to problem solving, and drive service improvement initiatives that enhance patient experience and support the Trust's strategic objectives.
This is an exciting opportunity for a capable and dynamic professional passionate about operational management and committed to delivering safe, effective, and compassionate healthcare within a busy and supportive environment.
This role will require the ability to work some evenings, weekends and bank holidays to meet and support team members, and ensure senior coverage during periods of increased operational demand.
Main duties of the job
Provide strong and effective leadership, management, and support to the UTC/GP OOH teams and wider interdependent services within MCHFT and CCICP.
Oversee the daily operational running of the UTC and GP OOH services to ensure high-quality, efficient service delivery.
Support and coordinate patient flow between clinical and non-clinical teams to maintain smooth patient pathways.
Act as the first point of contact for operational issues, resolving problems promptly and effectively.
Lead and support administrative and clinical support teams, including staffing rotas, performance management, staff development, and supporting delivery of NHS targets.
Implement systems and processes to improve operational efficiency, patient experience, and staff satisfaction.
Contribute to business continuity planning and support transformation initiatives to ensure services remain resilient, responsive, and continually improving.
Ensure compliance with NHS policies, CQC standards, health and safety, and data protection requirements.
About us
Mid Cheshire Hospitals NHS Foundation Trust provides comprehensive hospital and community services for East Cheshire (population 399K) and West Cheshire and Chester (population 357K). Our services include planned and unplanned/emergency care, cardiac and critical care, child health, maternity, and intermediate care across Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.
Through our community arm, Central Cheshire Integrated Care Partnership, we deliver extensive services in 26 medical centres and schools in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance. With 500 beds and around 5,500 staff, we are one of the area's largest employers.
Since the formation of Integrated Care Systems in July 2022, the Trust has become a key partner in Cheshire East & Cheshire West and Chester and in two provider collaboratives, aligning our strategic goals with the Cheshire & Merseyside Integrated Care System.
As part of the national New Hospital Programme, we're reimagining Leighton Hospital to create a new health and care neighbourhood, transforming healthcare delivery for a Healthier Future. Learn more on our Healthier Futures website.
At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.
Job responsibilities
Please see attached job description for service delivery requirements, managerial/leadership tasks and person specification.
Person Specification
Essential and desirable
* 3 years leadership experience
* Quality Improvement Training
* Leadership Coaching qualification
* Evidence of ongoing professional development in leadership and management
* Strong operational experience and evidence of service delivery
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Mid Cheshire Hospitals NHS Foundation Trust
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