Who are we?
Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove.
As a Switchboard Operator you will be responsible for managing incoming calls, directing them to the appropriate departments or individuals, and providing information as needed. This role requires excellent communication skills, a professional demeanour, and the ability to multitask efficiently. This role sits as part of our reservation team but will be in a different office space.
Who we are looking for?
* A person who is calm, confident, is an excellent problem-solver, has great attention to detail and who can multitask.
* Experience in an administrative position within the hospitality or travel industry would be ideal. Also beneficial is admin experience gained from NHS, at a doctor’s surgery, within retail banking or even as a virtual assistant/EA/PA.
* Excellent communication skills and the ability to get on with a diverse range of people – you can quickly understand, influence, and negotiate, as well as document and explain complex requirements to both technical and non-technical colleagues.
* Confident in learning and using a wide range of computer operating systems.
The shift patterns for this role will require flexibility and will include evenings & weekends (5 days working with 2 days rest period Monday - Sunday). Please note that this role is a fully onsite based role at Estelle Manor.
What’s in it for you?
At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Birthday Wheel surprises. Nurture your well-being with stocked colleague spaces and daily Smart Fridges. Engage in forums shaping The Estelle Way and utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.
Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:
* Biannual company socials plus smaller social and sports groups.
* Exclusive staff rates and F&B discounts across sister properties.
* Estelleversary and Birthday Wheel gifting for all employees (including overnight stays and dinners).
* Colleague spaces stocked with food, drinks, and locally sourced coffee.
* Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift.
* Added protection of both our pension and life assurance schemes.
* 28 days holiday, inclusive of bank holidays, which increases with length of service.
* Colleague Forums and Sustainability Committees to help create The Estelle Way.
* Recommend-a-friend bonus scheme.
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