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Senior operational support manager - permanent - devon & torbay - 1 fte

Exeter
Permanent
HM Prison & Probation Service
Support manager
Posted: 9 September
Offer description

General Information

Salary: £48,305 - £52,935

Working Pattern: Full Time, Part Time, Part Time/Job Share

Vacancy Approach: External

Location: Exeter

Region: South West

Closing Date: 08-Sep-2025

Business Unit: PDU Devon and Torbay (2021)

Post Type: Permanent

Civil Service Grade: Other

Number of jobs available: 1

Reserve List: 12 Months

Job ID: 9096


Descriptions & requirements

Overview of the job

Working at the direction of the Head of Operational Function the post holder will be deployed to a variety of roles in order to provide strategic support.

Summary

To support the Head of LDU Cluster providing management and leadership within the National Probation Service (NPS) Local Delivery Unit (LDU).

To represent the Head of LDU Cluster with external agencies/stakeholders and staff as appropriate.

The post holder must ad to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position. May be required to participate in out of hours on call rota.

Responsibilities, Activities & Duties

* Cluster operational lead on caseload segmentation issues such as Child Sexual Exploitation, Guns and Gangs, Integrated Offender Management etc.
* Operational support to the Head of Cluster within relevant Probation Instruction criteria and rules such as Recall, High Risk of Serious Harm Case Transfers, etc.
* Providing support to the Head of Cluster within the relevant Probation Instruction criteria and rules such as, grievance, discipline, capability, complaints, etc.
* Responsible for the professional development of cluster staff
* Responsible for developing and deploying the Cluster Training Needs Analysis
* Ensure effective cluster employee recruitment and induction
* Act as cluster lead for performance & quality
* Act as cluster lead for audits and inspections
* Operational support to the Head of Cluster in completing reviews and delivery of action plans such as Domestic Homicides, Serious Further Reviews, Serious Case Reviews, etc.
* Responsible for the management of the Business Manager and the administrative support functions within the cluster
* Under the guidance of the Head of LDU Cluster; represent the NPS in local strategic partnerships and ensure appropriate representation within wider partnership frameworks in line with statutory responsibilities and operational policy
* Participate in the Multi Agency Public Protection Arrangements (MAPPA) locally in conjunction with other responsible authorities including the chairing of MAPPA level 3 meetings
* In the absence of the Head of LDU Cluster to make decisions and provide advice on the management of offenders where senior management authorisation or involvement is necessary e.g. authorising the recall of offenders to prison
* Operational support to the Head of cluster in the management of complaints within the cluster and direct involvement in complaint resolution where necessary
* Under the guidance of the Head of LDU Cluster to take the lead on specific divisional or cluster projects/portfolios including Equality and Diversity, Reward and Recognition, etc.
* Operational support to the Head of cluster in cluster compliance with Health and Safety legislation.
* Senior Management responsibility for estates, buildings and maintenance activities within the cluster
* Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes
* Carry out safeguarding children and safeguarding adult duties in accordance with the NPS statutory responsibilities and agency policies
* Work within the aims and values of NPS and HMPPS

The duties/responsibilities listed above describe the post at present and are not exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under job evaluation and shall be discussed in the first instance with the job holder.


Additional Information

A presentation will be required during the interview stage. All qualifying candidates will receive information on the presentation to the interview stage.

Essential Experience

Significant experience at middle manager level, including the management of staff

Experience of monitoring performance in area of responsibility against predetermined targets, setting local targets and effecting necessary improvements

Experience of budgetary control incl. procurement

Experience of managing relationships incl. working with key local agencies and stakeholders

Evidence of preparing high level written reports to a good standard


Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements w business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home. Some roles will not be suitable for Hybrid Working. Arrangements will be discussed and agreed with the successful candidate(s).

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service.

Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, and they will be considered in accordance with the HMPPS’ Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

* Annual Leave: 25 days on appointment, rising to 30 days after five years plus public holidays (pro-rata for part-time).
* Pension: Local Government Pension Scheme (LGPS) through GMPF. Details at www.gmpf.org.uk.
* Training: Extensive training and development opportunities.
* Networks: Employee networks for minority groups and allies.
* Eligibility: All candidates subject to security and identity checks prior to taking up post.
* Support: Family-friendly policies, flexible benefits, childcare support guidance, paid parental leave, and eye-care provisions.

Working for the Civil Service

The Civil Service Code sets out standards of behaviour. We recruit on merit in line with Civil Service recruitment principles.

Disability support: Reasonable adjustments available; interview offered to disabled candidates who meet minimum criteria.

Diversity & Inclusion

The Civil Service is committed to diversity and inclusion and to attracting and retaining talent from all backgrounds.

A Great Place to Work for Veterans

The government’s veteran initiatives include a guaranteed interview scheme for eligible former service personnel. Details at gov.uk.

Redeployment Interview Scheme

Redeployment opportunities are explored before redundancies where possible.

Civil Service Nationality Rules

Details of eligible nationalities and requirements are provided in official guidance. Further information at gov.uk.

Reserve list

A reserve list may be held for up to 12 months for additional appointments.


Contact Information

MoJ: 0345 241 5359 (Mon-Fri 8am-6pm) or moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk. Please quote job reference 9096.

HMPPS: 0345 241 5358 (Mon-Fri 8am-6pm) or moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk. Please quote job reference 9096.

Louise.arscott@justice.gov.uk

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