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Job Description
Job Title:Field Based Engineer – Parking Technology
Location:Home Based with UK wide travel and overnight stays
Job Type:Full-time/Permanent
Reporting to:Technical Support Manager
Package:Competitive with potential bonus, company van, medical cash plan, pension scheme
About Us
IPS Group (UK) Limited is a leader provider of innovative parking technology solutions, dedicated to transforming the parking experience for both public and private sectors.Our cutting-edge products and services are designed to enhance efficiency, security and convenience in parking management.
Job Purpose
To provide comprehensive field-based electronic and electro-mechanical engineering support to customers in the UK installing and maintaining customer equipment.
Main Duties
* Provide mobile engineering support to the company installations in the field.
* React to faults and incidents relating to products throughout the region.
* Carry out commissioning of products and first-line training to customers
* Complete necessary paperwork/IT systems use for adherence to customer support Service Level Agreements (SLAs).
* Effective communication with support staff ·
* Liaising with customers to provide technical advice and support
* Working closely with the Technical Support Manager to deliver a best-in-class level of support.
Person Specification
* Electrical & Mechanical Engineering experience within a field-based role is essential
* Ability to fault find with an attention to detail and a determination to succeed
* Good verbal and written communication skills
* A desire to build and maintain collaborative working relationships with internal and external stakeholders
* A self-starter, who is conscientious and trustworthy in dealing with revenue-generating products
* A drive and passion for continuous improvement of company products
* Able to work under pressure maintaining a calm persona
* Flexible can-do attitude, with a willingness to go the extra mile
* PC Literate, including proficiency in Microsoft Office
* Prepared to visit UK Head Office based in Doncaster as required for meetings/training.
Additional Requirements
* Full UK driver’s licence (not exceeding 6 points)
Health & Safety Statement
Under the Health & Safety at Work Act, everyone has legal responsibility for their own welfare and for the health and safety of others. Any queries you may have relating to health & safety matters should be raised in the first instance with your supervisor, your manager, or a member of the Human Resources Department.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Engineering and Information Technology
* Industries
Manufacturing
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