Service Coordinator
Location:
South West Depot |
Salary:
Up to £38,000 |
Hours:
Full-Time, Permanent
Reports to:
Rental Service Manager
Your Role
As a Service Coordinator, you’ll ensure our rental fleet runs smoothly. You’ll manage breakdowns, schedule engineers, support Field Service Engineers, and be the main point of contact for customers — keeping operations efficient and reliable.
Key Responsibilities
Manage breakdowns and technical helpdesk queries
Diagnose and resolve faults remotely where possible
Coordinate engineer schedules and preventative maintenance
Monitor service activity and highlight recurring issues
Maintain accurate service records and reports
Liaise with parts and depot teams to ensure smooth operations
Arrange service visits and maintain clear communication with customers
Support Field Service Engineers on a daily basis
Contribute to continuous improvement and ensure compliance with Health & Safety, ISO 9001 & ISO 14001 standards
What We’re Looking For
Electrical or mechanical background
Experience in service coordination or supervising engineers
Knowledge of generators or similar plant equipment
Strong organisational and problem-solving skills
Excellent communication skills and customer-focused attitude
IT competent
Forklift licence (preferred)
Experience in plant hire or ISO-certified environments
Benefits
Salary up to £38,000
EOT Bonus Scheme – share in the company’s success
Training, upskilling, and career progression
Holiday Buy & Sell Scheme
Pension scheme
Private medical scheme (max £100 excess)
Life assurance
23 days holiday (plus bank holidays), increasing up to 28 days