Aftersales Manager ? Southampton ? Full-time | 45 hours per week ? Competitive salary bonus The Role Pybus Recruitment is proud to be partnering with a well-established automotive business in Southampton to recruit an experienced Aftersales Manager. This is an excellent opportunity for a strong leader with a proven background in Service and Parts operations within a franchised dealer environment. The successful candidate will take full responsibility for the Aftersales department, driving performance, profitability, and exceptional customer satisfaction. Key Responsibilities Lead, motivate, and develop Service and Parts teams to achieve departmental and business objectives Create, manage, and control service and parts budgets, ensuring targets are met or exceeded Oversee workshop operations to maximise efficiency, productivity, and quality standards Monitor, analyse, and report on key KPIs accurately and within required timescales Ensure all warranty processes are compliant, with claims processed and recovered efficiently Handle customer complaints promptly, delivering fair and effective resolutions Identify training requirements and support ongoing development across the department Work closely with the General Manager to support long-term Aftersales strategy and profitability What’s on Offer Our client is offering a competitive salary package and the opportunity to join a stable and progressive business with clear career development prospects. Benefits include: Structured induction programme and ongoing professional training Access to a company vehicle scheme Enhanced family-friendly leave policies Company pension scheme Enhanced annual leave Discounts on vehicle purchases, servicing, and parts Access to a wide range of retail, lifestyle, and online discounts About You The ideal candidate will have: A proven track record managing a successful Aftersales department in a main dealer environment The ability to lead by example and inspire teams to exceed customer satisfaction and financial targets Experience with budgeting, forecasting, and financial performance management Strong communication and organisational skills Up-to-date knowledge of consumer legislation and FCA requirements A full UK driving licence