Background on the Business:
Fitzbillies is a Cambridge institution, delighting town, gown and visitors alike with our buns, cakes and pastries for over 100 years. We love hearing the Fitzbillies memories and stories of our customers, young and old. Our mission is to create moments of simple, timeless delight. We're there for the little treats and the big celebrations. We've been doing it for over 100 years, and we plan to keep doing it for the next 100 and beyond.
Job Summary:
We are seeking a dedicated and experienced General Manager to oversee the daily operations of our historic branch on Trumpington Street, ensuring excellent service delivery, and leading a team of dedicated staff. The ideal candidate will be passionate about hospitality and the difference it makes to people's lives, alongside impeccable organisational skills and the ability to manage a team. We're looking for a solid understanding of business principles, with a primary focus on customer experience.
Key Responsibilities:
* Implement short-term and long-term operational strategies to drive business growth and improve customer experience.
* Oversee daily operations to ensure smooth functioning and consistency in service delivery, manage inventory and purchasing to minimise waste.
* Monitor and enforce compliance with health and safety regulations, food quality standards, and company policies.
* Analyse performance metrics to identify areas for improvement and implement proactive solutions.
* Mentor, train and develop team members, promoting a culture of collaboration and excellence.
* Monitor financial performance, manage budgets to ensure objectives and KPI's are met.
Qualifications:
* 2-4 years of experience in restaurant management.
* Proven ability to lead, motivate and inspire a diverse team.
* Strong understanding of financial metrics and operational performance indicators.
* Familiarity with local health regulations and food safety standards.
* Excellent communication and interpersonal skills, with a focus on teamwork and collaboration.
Key Competencies:
* Impeccable organisational and time-management skills to handle the fast-paced nature of the industry.
* Analytical mindset with the ability to interpret data and make informed decisions.
* Proactive problem-solver with a focus on improving processes and customer satisfaction.
* Technical proficiency related to modern food and beverage operations, including POS systems and inventory management software.
* Ability to adapt to changing situations and implement effective solutions in a timely manner.
Why Join Us?
Although we're over 100 years old, we are a forward-looking company. We're small enough for every individual to belong, matter and have the chance to contribute. We're big enough to offer growth and career development. We are always looking for positive, talented people who want to work with others and be part of delivering something great. If you are a strategic thinker with a heart for customer service, apply now to join our team and become part of the Fitzbillies story.
Job Types: Full-time, Permanent
Pay: From £40,000.00 per year
Benefits:
* Company pension
* Employee discount
* Referral programme
* Sick pay
* Store discount
Work Location: In person