Operating in the UK & Europe across five sites, ROI delivers a range of outsourced solutions across marketing, tech, people operations and insight to our Automotive clients, resulting in increased operational efficiency, sales and customer satisfaction.
Direct Sales Co-ordinator – Hybrid Working
Salary: Paying up to £25,000 per annum
Hours: Monday–Friday – 37.5 hours
Location: Whitley, Coventry
Due to continued growth, ROI are looking for an organised and proactive Direct Sales Co-ordinator to join our Jaguar Land Rover Fleet Sales team. This role will provide key administrative support across the sales process, ensuring vehicle orders move smoothly from enquiry through to delivery. This is a fantastic opportunity to join a well-established and exciting project where your attention to detail, organisational skills and ‘can do’ attitude will play an important role in supporting both customers and internal teams. If you enjoy working in a fast-paced environment and managing a varied workload, we would love to hear from you.
What we offer
We believe in looking after our people, so in return for your hard work we offer a range of great benefits:
• £500 annual health and wellbeing allowance to spend on things that support your mental or physical wellness (gym memberships, sportswear, wellness apps, healthcare cover for dependents etc.)
• Education bursaries to support you in learning new skills
• A day off and voucher on your birthday
• Company pension
• Healthcare plans, including private medical insurance and dental cover
• 22 days annual leave, rising to 30 days with length of service
• Subsidised car purchase schemes
What you will be doing
You will support the end-to-end sales administration process, ensuring orders are processed accurately and customers receive the highest level of service. Your responsibilities will include:
• Managing enquiries, generating quotes and processing orders
• Monitoring the vehicle manufacturing process and ensuring deliveries meet requested timeframes and specifications
• Analysing and reporting on customer data using Excel
• Supporting the process from vehicle registration through to delivery
• Maintaining and updating the customer database with accurate order progress and details
• Managing and organising customer files and documentation
• Processing retailer handling invoices, raising invoices and tracking payments
• Liaising with retailers, leasing companies, end customers and internal departments
• Preparing reports for internal teams and customers
• Working closely with planning, order and delivery teams to facilitate vehicle deliveries
• Collaborating with customer support teams to resolve issues efficiently
• Managing customer and stakeholder expectations
• Ensuring all processes follow relevant legislation and compliance regulations
What we are looking for
We are looking for someone who is organised, detail-focused and confident working with multiple stakeholders.
• Strong administration skills with excellent attention to detail
• Experience in a retailer or sales environment (automotive experience beneficial but not essential)
• Highly organised with the ability to manage a varied workload
• A confident communicator who can build relationships with customers, retailers and leasing companies
• Adaptable and comfortable working in a fast-paced environment
• Strong work ethic and a proactive approach
• Process-driven with a genuine focus on delivering great customer service
• Direct fleet automotive experience preferred, but not essential
If you are a motivated administrator looking to join a dynamic team supporting a globally recognised automotive brand, please apply now!