In this role you'll be key to the success of our Sub-Broker Sales team. You'll be that helpful person at the end of the phone or over email, responding to queries and handling administrative processes, building fantastic long term relationships. What you'll be doing: Co-ordinating and resolving sub-broker queries after onboarding – this includes using MS Excel to gather and analyse data, and producing and delivering training based on trend analysis Performing quality checks of sub-broker deals – using our Customer Relationship Management (CRM) software Salesforce to capture data which will build up trends and enable us to support brokers in submitting deals which are right first time Providing after sales support – brokers have lots questions including issues with submissions, understanding supplier requests and supporting their customers with complex deals Supporting the Admin and Broker teams with any ad-hoc activities that are needed, including bespoke requests, returns, objections and pre-credit checks on various suppliers Reporting on broker quality key performance indicators (KPIs) and mistakes, supporting brokers with their ad-hoc learning needs Performing audits on sales placed by brokers on a regular schedule Requirements Minimum of 12 months administration experience A passion for exceptional customer service An assertive, resilient self-starter Highly organised, with excellent attention to detail Proficient with Excel Skills, Powerpoint and Word A Proactive attitude towards continuous improvement Energy Sector knowledge highly desirable (although training will be provided) Benefits Base salary £26,000 per annum (37.5 hours per week) Ongoing training and development including extensive 1:1 coaching and group sessions 33 days holiday (inc bank holidays) – with the opportunity to buy & sell holidays Paid birthday leave Employee Assistance Programme – with 24/7 access to a Remote GP Cycle to Work Scheme & Tech Scheme Pension Scheme Life assurance cover Utility Bidder is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, race, marital status, medical history, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs. Utility Bidder Recruitment Agency Policy Utility Bidder has a commitment to building relationships directly with candidates for our employment opportunities, as such we do not accept speculative CVs from recruitment agencies. Where agencies are required, we will work with our preferred agencies to source candidates for specific vacancies and will only pay agency fees where we have a documented agreement in place and an agency has been appointed by a member of the Utility Bidder People Team. We do not pay agency fees where speculative or unsolicited CVs are submitted to Utility Bidder by any means other than through our recruitment portal. Where CVs are submitted without instruction from the Utility Bidder People Team, Utility Bidder reserves the right to contact and work with these candidates directly without payment of agency fees.