GIVENCHY Bicester, England, United Kingdom
Sales Consultant - Givenchy - Bicester
Acting as a Givenchy brand ambassador for our Bicester Village Store you will welcome clients and deliver luxury customer service to an international clientele, establish strong relationships while maximising profitable sales.
Job Responsibilities
* Welcome all clients to the Store ensuring the client feels comfortable in the environment.
* Greet all clients and build a relationship with them to assist in selecting the right products for them whilst maintaining the rapport and offering advice.
* Introduce additional complementary products targeted to your client and share product knowledge.
* Process the sale in a confident and professional manner whilst maintaining the relationship with the client.
* Gather and collate client’s CRM details to maintain the relationship and build the client book ensuring a personal follow‑up with the client.
* Maintain store standards on stock and adhere to the visual merchandise guidelines promoting the Givenchy image.
* Exceed all behavioural requirements including adhering to the dress code and appearance guidelines as indicated by the management team.
* Actively drive your product knowledge by keeping up to date with fashion trends and competitors, participating in store training and educating yourself on all Givenchy product lines.
* Support control and management of stock in line with the guidance from Stock Control colleagues.
Key Performance Indicators
* Mystery Shop Results
* Weekly and individual sales targets
* Conversion Rate
* Units per Transaction
* Average Transaction Value
* Attendance
Profile and Experience
A minimum of 3 years’ experience in sales in a high fashion environment. Experience working in a flagship store in luxury would be preferred. Experience in selling leather goods or ready‑to‑wear with an understanding of craftsmanship and quality. Strong business sense and experience with retail KPI’s is a must. A genuine interest for fashion and Givenchy as a brand. Hardworking and committed to achieving/exceeding targets. Team player and able to work autonomously. Excellent personal presentation – a Givenchy Brand Ambassador. Strong communication and relationship‑building skills. Existing clientele network would be a plus. Fluent in English and Arabic is essential. Additional languages are an advantage.
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