Housing Disrepair Team Leader
Location: Midlands Region
Salary: £35,235 - £37,938 per annum
The Role
The council are excited to announce a new opportunity for a Housing Service Disrepair Team Leader to join the team. They are looking for a self-motivated individual to join the Council and play a crucial role within the Housing service by providing technical solutions and support on complex repairs and maintenance issues related to Damp, Mould and Condensation (DMC), across their customers’ homes. You will be responsible for ensuring that the progress of DMC and disrepair cases is appropriately managed, including accurately diagnosing issues, specifying orders, and monitoring remedial works through to completion, while considering all necessary repairs.
To succeed in this role, you will need to demonstrate experience of working in a reactive maintenance environment, along with sound knowledge of housing and property regulations and legislation to enable you to act with integrity and accountability. You should have an aptitude for innovation to support their continuous service improvement plans and possess excellent customer care skills to ensure residents remain at the heart of everything you do.
Key Responsibilities:
* To lead a multifunctional team responsible for responding to and the prevention of housing disrepair claims/complaints, including repairs in accordance with Awaabs Law.
* To supervise and oversee the performance of the Housing Disrepair team, to ensure high quality repair and maintenance services, minimising the Council’s legal exposure.
* Ensure compliance with all statutory, legislative and building health and safety requirements
* Foster strong relationships across the Council, with contractors and other stakeholders to promote continued improvement and service development and ensure the delivery of a seamless service.
* Utilise data insights and predictive modelling to identify service improvements and reduce the number of disrepair claims.
* To represent the Council as required in Court
o Attend court to give evidence as required
o Play a lead role in case settlement,
o Making informed recommendations regarding financial settlements in conjunction with legal
o Regarding financial savings to the Council by defending actions and identifying effective innovative repair solutions
o To produce management data on the status of disrepair cases and maintain appropriate records, for example, for payments to contractors and updating related databases, including stock records, disrepair logs, stock condition records, asbestos etc
o Make recommendations for planned repair work that could prevent a reoccurrence of disrepair in similar situations
o Ensure consultation requirements are met for leaseholders, party wall matters and with residents
o Ensure customer centred standards are maintained, including dealing with the public, solving problems and managing complaints. Respond to all correspondence and telephone calls from all stakeholders or other interested parties relating to the works/repairs, consulting with senior staff where necessary. Analyse cases within set timescales and assess the general condition of allocated responsibilities and planned preventative inspections and surveys.
o Carry out such other duties as may be required appropriate to your skills and to a level of responsibility not exceeding the grade on which you are appointed
Benefits
* Access to free healthcare cash plan and benefits
* 26-32 days holiday package (exclusive of public bank holidays) and option to purchase additional leave.
* They will double you monthly pension contributions and have family friendly policies.
To Apply
If you feel you are a suitable candidate and would like to work for this reputable council, please click apply to complete your application.
Closing date 22nd July 2025.
The post holder is required to carry out any other duties appropriate for the grade and responsibility level of the post.
The post holder will be required to comply with relevant legislation and in accordance with the Council’s policies and procedures.
The post holder will be employed under the NJC Conditions of Service for Local Government Services.