12 Month Fixed-Term Contract Opportunity
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.
Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.
Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.
Job Summary Working within the Investment Operations area of the European Investment Financial Services which provides professional Investment Services to multiple clients in respect to Assets Under Administration.
The primary purpose of this role is to contribute to the above objective by supporting an Investment Supervisor and assisting in the oversight of their Operational Team as required to provide consistent professional quality services to clients in line with benchmarks per service level agreements, internal policies and external regulations.
Services provided include Asset Servicing functions, Valuation, settlement, Unit Pricing, Investment systems support etc Success in the job will be evidenced by contributions to day to day operational performance and KPI's (eg. Timely Publication of Unit Prices, minimal business errors / Losses etc) as well as contributions to Continuous Process Improvement. The results of the team are measured using a Balanced Scorecard and individual objectives and performance are captured in a Personal Development Plan.
This role should ensure the Investment Supervisor of the team is not required to perform day to day operational tasks and instead is able to focus on Supervisor Level Duties.
What You'll Do Assist in the oversight of the daily operation of the team by co-ordinating and reviewing daily Investment operational tasks / key controls as required to deliver consistent quality services in line with benchmarks as per Service Level Agreements.
Help to develop and Maintain effective training programme (eg. procedure notes, workshops, induction programmes) and provide training to others within the team
To help monitor and report on the effectiveness and efficiency of the overall process. To implement continuous process improvements & contribute to projects to meet customer needs and company objectives. To help ensure controls are maintained and documentation kept up to date in line with internal and external policy/requirements (eg. ICOFR)
KPI preparation - To help produce ,implement and report key performance indicators to measure the effectiveness of the team and ensure service standards are met
Perform daily Investment operational tasks as required to deliver consistent quality services in line with benchmarks as per Service Level Agreements. 10%
Contributing to departmental objectives, Providing leadership and promoting a positive working environment
Pro-actively prevent, identify, and resolve issues and errors (including assisting other team members with problem solving and issue management) in a timely manner reporting and escalating issues and risks as appropriate
Who You Are 3 Years relevant Experience
Basic accounting knowledge
Accuracy and attention to detail
Excellent Communication Skills
Excellent Customer Service Ethic
Team working / motivating
Good Problem Solving & Issue Management Skills
Able to effectively train team members at levels
Excellent System Skills
Managing Tasks to meet deadlines
Able to discuss detailed and technical issues with senior investment personnel with
confidence
Solidly Numerate
Ability to work collaboratively and adjust to fluctuating work volumes (including delegation
when required)
Ability to work independently, should be proactive using initiative and demonstrating
commitment to getting the job done and take personal responsibility
Benefits of working at Canada Life
We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.
How we work at Canada Life
Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward.
We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That's why we offer a range of training, flexible working and opportunities to grow and develop.
Diversity and inclusion
Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we're making in DEI, and we continue for it to be a significant focus.
"At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all." Nick Harding, Chief People Officer, Canada Life UK
We appreciate that everyone has different work and life responsibilities. We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.
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