GIVENCHY Bicester, England, United Kingdom
Position: Sales Consultant - Givenchy - Bicester Village
Acting as a Givenchy brand ambassador for our Bicester Village Store, you will welcome clients and deliver luxury customer service to an international clientele while maximizing profitable sales.
Key Responsibilities
* Welcome all clients to the Store ensuring the client feels comfortable in the environment.
* Greet all clients and build a relationship with them to assist in selecting the right products for them whilst maintaining the rapport and offering advice.
* Introduce additional complementary products targeted to your client and share product knowledge.
* Process the sale in a confident and professional manner whilst maintaining the relationship with the client.
* Gather and collate client’s CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client.
* Maintain store standards on stock and adhere to the visual merchandise guidelines promoting the Givenchy image.
* Exceed all behavioural requirements including adhering to the dress code and appearance guidelines as indicated by the management team.
* Actively drive your product knowledge by keeping up to date with fashion trends and competitors, participating in in-store training and educating yourself on all Givenchy product lines.
* Support control and management of stock in line with the guidance from Stock Control colleagues.
* Mystery Shop Results.
* Weekly and individual sales targets.
* Conversion Rate.
* Average Transaction Value.
Profile and Experience
* A minimum of 3 years’ experience in sales in a high fashion environment. Experience working in a flagship store in luxury would be preferred.
* Experience in selling leather goods or Ready to wear with an understanding of craftsmanship and quality.
* Strong business sense and experience working with retail KPIs is a must.
* A genuine interest for fashion and Givenchy as a brand.
* Hardworking and committed to achieving/exceeding targets.
* Team player and able to work autonomously.
* Excellent personal presentation – a Givenchy Brand Ambassador.
* Strong communication and relationship building skills. Existing clientele network would be a plus.
* Fluent in English and Arabic is essential. Additional languages are an advantage.
Seniority level
Entry level
Employment type
Full-time
Industry
Retail Luxury Goods and Jewelry
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