IT Support Technician
* Job Type: Full-time
* Location: North Bristol
* Salary Dependant on Experience
We are seeking an IT Support Technician to work for a leading organisation based in North Bristol. This role involves providing timely assistance to end users, delivering high-quality customer service, and collaborating closely with 2nd and 3rd line support teams for issue escalation and resolution. The ideal candidate will contribute to IT onboarding processes and support the secure recycling and disposal of outdated IT equipment.
Day-to-day of the role:
* Provide responsive 1st line support for hardware, software, and network-related issues.
* Reset user passwords, unlock accounts, and manage user access permissions.
* Log, track, and update support tickets accurately and communicate ticket progress to users.
* Install, configure, and decommission desktops, laptops, peripherals, and mobile devices.
* Maintain the IT asset register, including hardware inventory and software licensing.
* Assist in the creation and maintenance of internal IT documentation and knowledge base content.
* Support the secure recycling and disposal of outdated IT equipment.
* Carry out additional admin tasks to support the wider IT support function.
Required Skills & Qualifications:
1. Previous experience i...