Family Information Service Support Officer
Employer: Blaenau Gwent County Borough Council
Location: Blaina ICC and Flying Start Hubs
Pay: £26,403 to £28,598 per year
Contract Type: Contract
Hours: Full time
Disability Confident: Yes
Closing Date: 22/03/2026
Overview
Make a Difference for Families in Blaenau Gwent. Are you organised, approachable, and passionate about helping families access the support they need?
We’re looking for a Family Information Service Support Officer to join our team and play a vital role in the Family Help Hub.
Location: Blaina ICC and Flying Start Hubs
Hours: 37 per week
Grade: 4
DBS: Enhanced Disclosure with Child Barred List
Responsibilities
* Be a key point of contact for families and professionals, providing accurate information and guidance.
* Maintain and update records on childcare, play, and family support services.
* Gather and analyse information to support monitoring and evaluation of services.
* Assist with consultations and contribute to the annual Childcare Sufficiency Assessment.
* Represent the Family Help Hub at community events and outreach activities.
* Work closely with partners to share information and promote best practice.
What We’re Looking For
* Excellent organisational and record-keeping skills.
* Strong communication abilities—friendly and clear in person and in writing.
* Ability to manage a varied workload and meet deadlines.
* Experience in customer service or working in a busy office environment.
* Full driving licence and flexibility to attend events, including evenings/weekends.
* Desirable: Knowledge of early years services and experience in gathering and presenting data.
Why Join Us
* Help families access vital support and services.
* Be part of a collaborative, supportive team.
* Opportunities for training and development, including Welsh language skills.
If you’re ready to make a real impact in your community, apply today and help us build a stronger future for families in Blaenau Gwent
Proud member of the Disability Confident employer scheme
Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
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