IT Support Technician - Kings LynnSalary:
circa £30,000 Location:
Kings Lynn (On-site) Employment Type:
Full-time, Permanent REED Technology are partnering with a Kings Lynn-based organisation to recruit an
IT Support Technician
who will play a key role in keeping business systems, devices, and infrastructure running smoothly. Someone who is an enthusiastic IT Support professional looking for a varied and hands-on role within a busy technical environment. You'll work closely with the IT Manager as part of a small, friendly team, supporting 40+ users across two sites - and because this is
not a call-centre environment, you'll have the opportunity to get truly stuck into meaningful technical work across the full IT landscape. Key Responsibilities A genuinely varied role where no two days are the same - you'll get involved in: Technical Support & Troubleshooting Handling day-to-day user support and deeper troubleshooting across servers, storage, networking, end-user devices, operating systems, cloud services and business applications. Performing installs, patches, upgrades, daily maintenance and routine PC and server health checks. Monitoring systems to minimise downtime. Backups & Data Security Supporting and testing regular backups including AvePoint M365 and Hornet systems, and escalating failures early. Reviewing cyber-security alerts, ensuring device compliance, checking scans, and escalating where needed. Microsoft 365 & Device Management Supporting SharePoint, OneDrive, Teams and related services. Managing Intune and MDM tasks such as device enrolment, policy assignments and troubleshooting mobiles/tablets. Additional areas you'll gain exposure to Security tools including Sophos Central, MDR/NDR and firewalls. MFA, penetration testing and phishing-awareness tools. Working on team projects and improvement initiatives. Website provider liaison, disaster recovery planning and process documentation. Delivering user training including cyber-security awareness. Exposure to CCTV systems, telecoms (VoIP, leased lines), and future SQL Server administration (training provided). Key Skills and Experience: Solid generalist IT support experience. A proactive, helpful and customer-focused approach Willingness to learn and develop - training (internal and external) is provided where needed. Confidence supporting a broad range of technologies, and interest in developing across infrastructure, M365 and cyber-security. If you have the skills and experience for this role, please apply using the link provide.