Deputy Practice Manager (Full time or Part time)
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Job Summary
* Support day-to-day practice operations and management.
* Overall responsibility for HR including staff leave, sickness records, recruitment, induction, appraisals, training, disciplinary meetings.
* Assist in IT management, clinical system setup, website updates, cloud telephony, and messaging services.
* Support practice finance, pensions, and payroll.
* Manage staff rotas, appointments, and leave.
* Coordinate medical trainees and student placements.
* Contribute to quality improvement and audit activities.
* Handle patient complaints and resolutions.
* Support information governance, GDPR compliance, and IT oversight.
* Deputise for the Practice Manager as needed.
* Perform other duties as required.
Key Responsibilities
* Oversee patient navigation and staff responsibilities.
* Ensure smooth practice operations in collaboration with clinical staff.
* Provide leadership, training, and ensure data quality adherence.
* Ensure policy and procedure compliance.
* Assist in statutory requirements implementation.
* Support project work, payroll, pensions, accounts, and health and safety.
* Familiarise with clinical systems and quality standards.
* Undertake annual staff appraisals.
* Assist in CQC, QOF, and GP specifications compliance.
* Maintain practice manuals and toolkits.
* Manage patient complaints and significant event databases.
* Identify trends and develop risk reduction solutions.
* Act as primary contact for external stakeholders in the absence of the Practice Manager.
* Promote continuous improvement and confidentiality.
* Review Business Continuity and Disaster Recovery plans annually.
* Complete practice declarations and returns.
* Handle other administrative tasks and support workload management.
Person Specification
* Essential: Knowledge of GDPR, governance, MS Office, clinical systems.
* Desirable: NHS knowledge, staff training experience, process review experience.
* Qualifications: Management qualification or equivalent (essential); degree or relevant qualification in HR, IT (desirable).
* Experience: Healthcare management, team management, HR, IT, and project experience (essential); leadership in multidisciplinary settings, primary care experience (desirable).
Other Requirements
This role is subject to DBS checks under the Rehabilitation of Offenders Act 1974.
Employer Details
Mere Lane Group Practice, Mere Lane, Liverpool, L5 0QW. Website
Job Details
Seniority level: Mid-Senior level
Employment type: Part-time
Job function: Management
Industry: Strategic Management Services
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