About the role
As a Team Manager of Customer Assistants, you'll support your leadership team to ensure that every customer who visits or interacts with your shop has an exceptional service experience through a seamless shopping journey.
You'll be an outstanding people leader, inspiring and developing your Partners (employees) to reach their full potential.
Key Responsibilities
Working in our shops as a Team Manager is fast-paced and dynamic. Your responsibilities include:
* Striving for high levels of customer and Partner (employee) satisfaction.
* Empowering your team to act with authority and accountability, fostering a supportive environment for professional growth and care.
* Building genuine relationships with customers and internal and external stakeholders.
* Collaborating with the wider shop leadership team and taking on duty manager responsibilities when required.
* Developing a clear resourcing strategy to recruit Partners with the capability, aspiration, and passion to deliver outstanding service.
Essential Skills/Experience
- Experience leading a large team in a fast-paced, customer-focused environment with a proven track record as a people specialist and a driver of empowerment culture.
Desirable Skills/Experience
- Disciplinary and grievance management experience.
- Hiring manager and recruitment experience.
About The Partnership
We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re driven by our purpose to build a happier world. As we look to the future, there’s never been a more exciting time to join us.
We focus on retail excellence, innovation, and diversification. We are committed to offering the best prices, quality, and service in John Lewis and passionately serving food lovers in Waitrose.
As Partners, we share ownership and responsibility for our success. We work together through challenges and successes, treating everyone with kindness and respect.
We embrace diversity and foster an environment where everyone can thrive, grow individually and collectively.
As Partners, we make a difference and own it.
Important Points
Some roles may require pre-employment vetting, including DBS checks, which will be communicated during recruitment. Completing these promptly is encouraged to avoid delays. DBS checks are conducted by a registered third-party body, and financial probity checks may also be required.
We recommend applying early, as vacancies may close if we receive a high volume of applications.
We support flexible working arrangements, including flexible hours, job sharing, or shorter contracts. Please discuss your preferences with the hiring manager during the interview.
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