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Base pay range
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An established and expanding business is looking for a confident and motivated Credit Controller to join its busy Finance team based in Middlesbrough. This is a full-time, permanent position within a supportive and fast-paced working environment.
The ideal candidate will have excellent communication skills, a keen eye for detail, and the ability to manage their workload effectively while maintaining positive relationships with customers.
Key Responsibilities
* Proactively contact customers to recover overdue payments or agree on payment plans.
* Monitor and follow up on promises to pay, ensuring all commitments are met.
* Log and escalate unresolved disputes or queries to the relevant internal teams.
* Assist in issuing 7-day letters and escalate non-responsive accounts for further action.
* Resolve payment allocation issues by contacting customers where remittance advice is missing.
* Respond promptly to requests for additional documentation or information to remove payment barriers.
* Proactively engage with customers ahead of due dates to confirm receipt of invoices and necessary paperwork.
* Support the Credit Control team by raising any concerns or suggestions for process improvements with team leads or managers.
Key Skills & Attributes
* Strong team player with the ability to work independently.
* Highly organised with excellent time management skills.
* Confident communicator with strong negotiation and customer service abilities.
* Results-oriented and persuasive, able to influence outcomes effectively.
* Comfortable working in a high-volume, fast-paced environment.
* Proficient in Microsoft Office applications (Excel, Word, Outlook); experience with finance systems such as Dynamics is an advantage.
* Able to meet deadlines while maintaining high accuracy.
What’s on Offer
* Competitive salary (negotiable depending on experience)
* Annual performance-related bonus
* Company pension scheme
* Free on-site parking
* A long-term career opportunity within a growing organisation
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative
* Industries
Appliances, Electrical, and Electronics Manufacturing
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