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Technical Support / Engineer, Loughborough
Client:
Osprey Engineering Solutions
Location:
Loughborough, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Reference:
fe405375b767
Job Views:
4
Posted:
29.06.2025
Expiry Date:
13.08.2025
Job Description:
We have a great opportunity to join a flagship machinery and equipment supplier as they continue to grow. They are looking for talent to join their business at this exciting time, and the ideal candidate will be motivated to grow with them.
As a Technical Support Engineer, you'll play an integral role within the Customer Service team, utilizing your solid engineering and mechanical knowledge to provide outstanding technical assistance and occasional site support to the customer service department and external customers.
Key Tasks and Activities
* Provide technical telephone support to Distributors, End Users, and internal staff
* Getting hands-on as required, going out to fix faults and service machines
* Diagnose and resolve technical/mechanical faults
* Process warranty returns to agreed procedures
* Investigate and respond to Distributor and End User queries
* Take ownership of customer complaints and bring to satisfactory resolution
* Participate in ad hoc projects and other reasonable tasks as assigned by Customer Service Manager
* Able to carry out external repairs and servicing
* Hands-on Mechanical / Engineering experience and in-depth knowledge
* Proficient in both mechanical and electrical aspects
* Excellent telephone manner with effective communication skills
* High attention to detail
* Ability to work accurately under pressure and meet deadlines
* Able to work independently and as part of a team
* Self-motivated
* Proficient IT skills with good working knowledge of Microsoft Office / Windows
* The ideal candidate will have a background in technical support, preferably in the engineering sector
* Knowledge of compressors, welding, and metal cutting would be advantageous but is not essential
* Customer service experience is beneficial, including direct interaction with customers by phone or face-to-face
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