To provide strong, visible and values led leadership to the practice, ensuring the delivery of safe, high-quality, patient-centred care. The Practice Manager will be responsible for the effective day-to-day management of the practice while also contributing to strategic development, financial sustainability, workforce wellbeing and continuous improvement.
This role requires a hands-on leader who works alongside the team, earns trust through integrity & consistency, and maintains a clear focus on patients, quality and service excellence.
Our Values
The Practice Manager is expected to actively demonstrate and embed the following values in everything they do.
Trust & Integrity honest, transparent and reliable; does what they say they will do
Leadership by Example visible, accountable and willing to roll sleeves up when needed
Team Player supports the team, avoids unnecessary over-delegation and takes shared responsibility
Hard-Working & Professional committed, organised and resilient in a busy general practice environment
Patient-Focused every decision made with patient safety, dignity and experience at its core
Respect & Compassion treats colleagues and patients fairly, kindly and professionally
Continuous Improvement open to learning, innovation and constructive challenge
Why Join Us
-Values driven culture with high standards
-Opportunity to shape and lead a growing, forward-thinking practice
-Commitment to staff wellbeing, development & excellence
Main duties of the job
As Practice Manager at Millway Medical Practice, you will lead the day-to-day running of a busy, high-performing NHS GP practice, ensuring services are safe, efficient and patient-focused. You will provide visible, hands-on leadership to a large multidisciplinary team, working closely with GP Partners to deliver high standards of care and operational excellence.
You will oversee finance, workforce management, governance, digital systems and patient experience, ensuring the practice remains compliant, financially sustainable and inspection-ready. This is a pivotal leadership role for someone who thrives in a fast-paced environment, enjoys solving problems, supports their team proactively, and is committed to continuous improvement in general practice.
About us
Millway Medical Practice is a forward-thinking GP partnership based in Mill Hill, North London. We serve a growing and diverse patient population of over 25,000 patients and are proud to deliver high-quality, patient-centred primary care within a supportive and values-led environment.
We are a GP Partner led practice with a strong emphasis on clinical excellence, operational efficiency and continuous improvement. Our multidisciplinary team includes GPs, Nurse Practitioners, Practice Nurses, HCAs, Pharmacists, PAs and a highly skilled administrative and operations team. We work collaboratively, with visible leadership and a culture built on trust, professionalism and mutual respect.
As an active member of our local PCN and the wider North Central London system, we are engaged in digital transformation, workforce development and innovative models of care. We make use of modern primary care systems including EMIS, Accurx and digital triage tools to improve access, safety and patient experience
Our practice has recently undergone premises development to expand clinical capacity and improve facilities for both patients and staff. We are committed to maintaining high CQC standards, strong governance processes and financial sustainability, while ensuring staff wellbeing remains a priority.
At Millway, we combine the scale and ambition of a large practice with the supportive culture of a close-knit team working hard, leading by example and always keeping patients at the centre
Job responsibilities
Leadership & Practice Operations
Provide strong, visible leadership to the whole practice team, fostering a culture of trust, accountability and teamwork.
Take ownership of the smooth day-to-day running of the practice, stepping in where needed rather than over-delegating.
Ensure services are delivered safely, efficiently and in line with NHS contractual and regulatory requirements.
Work closely with GP Partners to implement practice strategy and operational priorities.
Promote a positive working environment with clear expectations, fairness and mutual respect.
Governance, Quality & CQC
Maintain a robust governance framework to ensure compliance with CQC, NHS and statutory requirements.
Lead on CQC preparation and inspections, ensuring the practice remains inspection-ready at all times.
Oversee incident reporting, complaints management, learning events and quality improvement activity.
Ensure policies, SOPs and risk assessments are current, implemented and embedded in practice culture.
Finance, Contracts & Claims
Manage practice finances including budgets, income streams and expenditure monitoring.
Lead on claims management - QOF, DES, Enhanced Services, premises, reimbursements, ensuring accuracy and timeliness.
Provide regular, transparent financial reports to GP Partners.
Identify opportunities for efficiency, sustainability and service development without compromising patient care.
Human Resources & Workforce Management
Lead recruitment, induction, appraisal, performance management and staff development.
Provide clear, fair and consistent HR leadership, addressing issues early and constructively.
Ensure compliance with employment law, NHS guidance and internal HR policies.
Support staff wellbeing, morale and engagement, recognising the pressures of general practice.
Encourage personal responsibility while remaining approachable and supportive.
IT, Digital & Systems
Ensure effective use of core systems including EMIS, Docman, Accurx and other primary care applications.
Support and drive digital transformation, including eConsult, Accurx workflows and AI-enabled tools.
Liaise with IT providers to maintain system reliability, data security and GDPR compliance.
Use data intelligently to improve access, performance and patient outcomes.
Communicate clearly, honestly and professionally with staff, patients, partners and external stakeholders.
Lead on patient feedback, complaints and engagement, ensuring learning and service improvement.
Promote a patient-first culture across all teams and functions.
Chair and contribute to staff meetings, ensuring clarity, openness and follow-through.
Person Specification
* -Honest, trustworthy and consistent
* -Leads by example and does not shy away from operational challenges
* -Hard-working, organised and dependable
* -Collaborative, supportive and team-focused
* -Patient-centred in decision-making
* -Resilient, adaptable and solution-focused
Experience
* -Proven experience working in NHS General Practice.
* -Strong working knowledge of EMIS, Docman, Accurx and primary care IT systems.
* -Demonstrable HR experience including people management and employment processes.
* -Experience managing practice finances, budgets and NHS claims.
* -Clear understanding of CQC standards, governance and risk management.
* -Excellent communication, leadership and organisational skills.
* Ability to remain calm, fair and decisive under pressure.
* -Experience managing large or multidisciplinary teams.
* -Experience with eConsult, Accurx optimisation and AI/digital tools in primary care.
* -Strategic planning, business development or project management experience.
* -Experience working within PCNs, ICBs or wider system leadership structures.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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