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Flagship Store Director (Luxury Furniture), Plymouth
Client:
Dweet
Location:
Plymouth, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
10.06.2025
Expiry Date:
25.07.2025
Job Description:
A Flagship Store Manager for a luxury home décor brand must expertly bridge high-end retail and professional trade, delivering exceptional client experiences while driving sales. This leader should embody the brand’s refined aesthetic, leading with strategic vision and operational excellence.
Responsibilities include:
* Providing a luxurious and immersive boutique experience aligned with the brand’s design philosophy.
* Greeting clients and curating memorable luxury experiences.
* Overseeing product presentation and showroom layout.
* Leading team outreach via channels like WhatsApp and live chat to enhance omnichannel engagement.
* Coordinating seasonal layouts and merchandise with VM and Retail Manager.
* Developing trade partnerships with interior designers, architects, and corporate clients.
* Hosting showroom presentations and product demos for trade professionals.
* Organizing store events and product launches for trade audiences.
* Tracking and growing trade sales through relationship building.
Clienteling & Relationship Building:
* Utilizing CRM tools for long-term client relationships.
* Leading outreach campaigns, events, and follow-ups to deepen engagement.
* Handling service issues discreetly to ensure satisfaction.
Aesthetic & Product Sensibility:
* Maintaining high visual merchandising standards.
* Advising clients with design expertise, blending storytelling with product knowledge.
* Collaborating on showroom layouts with VM and Retail Manager.
Team Leadership & Coaching:
* Leading, mentoring, and managing the team.
* Providing training on products and sales practices.
* Fostering team stability and growth.
* Managing staff schedules and resolving personnel issues.
Commercial Acumen:
* Monitoring sales performance and KPIs.
* Managing inventory and aligning with commercial strategy.
* Generating detailed sales and footfall reports.
Operational & Visual Excellence:
* Overseeing store operations, maintenance, and logistics.
* Maintaining showroom cleanliness and visual standards.
* Managing transfers between showroom, warehouse, and clients.
Event Management & Brand Representation:
* Planning and leading store events.
* Representing the brand at networking and cultural events.
* Engaging with venues, galleries, and design peers.
* Championing digital tools like live chat and remote consultations.
* Collaborating with PR, e-commerce, and social media teams.
* Supporting omnichannel sales strategies.
* Communicating with sophistication and confidentiality.
* Handling VIP clients and trade professionals with poise.
* Resolving conflicts professionally.
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