Global Operations Director
Location: UK-based with international scope (UK, India, EMEA, USA, China, APAC) Sector: Certification / Business Assurance
Company: Leading Global Certification Body
Are you a strategic operations leader with a passion for driving excellence across global teams? Do you thrive in a fast-paced, customer-focused environment where your decisions shape the future of service delivery and business performance?
We’re partnering with a leading certification body—to find a dynamic Global Operations Director. This is a pivotal leadership role with responsibility for operational strategy, customer experience, and technical delivery across multiple regions including the UK, India, EMEA, and beyond.
🔑 Key Responsibilities
* Lead and evolve the global operations strategy in alignment with accreditation and business objectives
* Oversee operational delivery across UK, India, EMEA agents, and offices using the body accreditations
* Drive excellence in customer experience, audit delivery, technical review, and regulatory compliance
* Collaborate with senior leadership to shape and implement cross-national strategies for Business Assurance
* Identify and implement process improvements, ensuring efficiency, scalability, and innovation
* Foster a culture of continuous improvement, accountability, and high performance across global teams
* Represent the organization at industry events, client meetings, and technical committees
🌟 What We’re Looking For
* Proven experience in senior operations leadership, ideally within certification, compliance, or technical services
* Strong understanding of ISO standards, accreditation frameworks (e.g., ISO 17021), and regulatory environments
* A strategic thinker with hands-on leadership skills and a track record of delivering operational excellence
* Exceptional stakeholder management and communication skills across cultures and regions
* Experience managing remote and cross-functional teams in a global matrix environment
🌐 Why Join?
* Be at the forefront of shaping global operations for a respected and growing certification body
* Work alongside a passionate leadership team committed to innovation and cultural transformation
* Influence international strategy and make a tangible impact on customer experience and business growth
* Competitive package and the opportunity to lead in a purpose-driven, values-led organization
Ready to lead on a global stage? Apply now or reach out for a confidential conversation