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Global operations director

Hertford
The Sales Recruitment Network
Global operations director
Posted: 9 July
Offer description

Global Operations Director

Location: UK-based with international scope (UK, India, EMEA, USA, China, APAC) Sector: Certification / Business Assurance

Company: Leading Global Certification Body

Are you a strategic operations leader with a passion for driving excellence across global teams? Do you thrive in a fast-paced, customer-focused environment where your decisions shape the future of service delivery and business performance?

We’re partnering with a leading certification body—to find a dynamic Global Operations Director. This is a pivotal leadership role with responsibility for operational strategy, customer experience, and technical delivery across multiple regions including the UK, India, EMEA, and beyond.

🔑 Key Responsibilities

* Lead and evolve the global operations strategy in alignment with accreditation and business objectives

* Oversee operational delivery across UK, India, EMEA agents, and offices using the body accreditations

* Drive excellence in customer experience, audit delivery, technical review, and regulatory compliance

* Collaborate with senior leadership to shape and implement cross-national strategies for Business Assurance

* Identify and implement process improvements, ensuring efficiency, scalability, and innovation

* Foster a culture of continuous improvement, accountability, and high performance across global teams

* Represent the organization at industry events, client meetings, and technical committees

🌟 What We’re Looking For

* Proven experience in senior operations leadership, ideally within certification, compliance, or technical services

* Strong understanding of ISO standards, accreditation frameworks (e.g., ISO 17021), and regulatory environments

* A strategic thinker with hands-on leadership skills and a track record of delivering operational excellence

* Exceptional stakeholder management and communication skills across cultures and regions

* Experience managing remote and cross-functional teams in a global matrix environment

🌐 Why Join?

* Be at the forefront of shaping global operations for a respected and growing certification body

* Work alongside a passionate leadership team committed to innovation and cultural transformation

* Influence international strategy and make a tangible impact on customer experience and business growth

* Competitive package and the opportunity to lead in a purpose-driven, values-led organization

Ready to lead on a global stage? Apply now or reach out for a confidential conversation

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