If you enjoy working directly with customers, supporting clinical care, and being part of a service that genuinely changes lives- this Hearing Wellness Advisor role offers a rewarding entry point into a long-term audiology career.
You’ll play a key role in supporting customers throughout their hearing journey, while building the experience, skills, and qualifications needed to progress into clinical audiology- backed by the scale, stability, and investment of Boots Hearingcare.
This is a hands-on, customer-facing role with real responsibility, structured development, and a clear future pathway.
The clinic environment
You’ll work within a modern clinic, supporting both customers and Audiologists in delivering outstanding hearing care.
The environment includes:
1. Access to the latest hearing technology and hearing aid solutions
2. Structured diaries and appointment-based services
3. Strong clinical and operational support
4. Clear processes and high standards of care
The role
As a Hearing Wellness Advisor, you’ll:
5. Be the first point of contact for customers, providing a warm and professional welcome
6. Carry out hearing screenings and pre-clinic checks
7. Support hearing aid maintenance, aftercare, and troubleshooting
8. Assist Audiologists with clinic flow and customer preparation
9. Confidently discuss hearing health, ear care products, and next steps with customers
10. Manage administration, appointments, and customer records accurately
11. Play an active role in delivering a high-quality, customer-centric service
You’ll be trusted with responsibility and supported to grow your capability over time.
Training & career progression
From day one, you’ll receive structured training to build confidence and clinical understanding, including sessions at our Boots Hearingcare Academy in Llandudno. Training is delivered over several months, with all accommodation and expenses covered, and is supported by hands-on experience in store.
Career pathway
This role offers a clear progression route: Hearing Wellness Advisor → QHAD → Audiologist
With strong performance, you can progress onto our fully funded Qualification in Hearing Aid Dispensing (QHAD) programme, leading to a qualified Hearing Aid Audiologist role.
Entry requirements:
12. GCSEs (or equivalent) Grade C / 5 or above in Maths, English, and Science
13. Strong performance and customer focus
14. Ability to balance academic study with clinical practice
What’s in it for you
15. Salary: £24,380 per annum
16. Monthly bonus scheme
17. Boots Discount Card
18. Free hearing aids (if required as an employee)
19. Free flu vaccination (discounted for family members)
20. Pension scheme (including salary sacrifice)
21. Life assurance
22. Flexible Benefits Box – tailor your package
23. Telus wellbeing support – confidential support inside and outside work
24. 25 days annual leave, increasing to 30 with service, plus bank holidays
25. Long service awards recognising your contribution
What we’re looking for
26. A strong customer-service background (healthcare or retail ideal)
27. Confidence working with customers in a consultative environment
28. Excellent communication and organisational skills
29. Strong attention to detail and administration skills
30. A genuine interest in hearing health and progression into audiology
31. GCSEs (or equivalent) in Maths, English, and Science to support future QHAD entry
We care. We drive innovation. We strive for excellence. We build the best team.
#BootsHearingcare#BootsHearingcare