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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Description
This opportunity sits within GSI (Global Commercial Credit Strategy and Integration) – this is the project team which creates strategies and integrates new products and changes into the Commercial Credit International teams. GSI drives the optimal strategy for Global Commercial Credit (GCC) and works on multiple integration and analytical projects from conceptualisation through to implementation.
As a Project Analyst in GSI you will contribute to developing meaningful strategies to drive our goals, establish & demonstrate strong working relationships with project partners (Operations, Capabilities, Compliance, Risk), seamlessly integrate changes into our production teams with potentially negative impacts minimised, and opportunities to realise expected benefits maximised.
Job Responsibilities:
1. End-to-end project management across International Commercial Credit markets
2. Develop and maintain strong working relationships with key partners
3. Work on multiple initiatives at a time, owning changes and working as a team on larger projects
4. Contribute to strategies to meet and exceed Commercial Credit goals - improving operational effectiveness, maximising overdue dollars we collect, minimising any risks and enhancing the customer experience
5. Provide analysis and insights to drive improved Right Party Contact rates and Total Dollars Collected metrics
6. Create and maintain project plans and status reports, providing stakeholders with regular updates on timelines, milestones, risks and metrics to support timely completion of projects
7. Ensure that Legal and Regulatory controls are central to everything we do when implementing and executing projects
8. Deliver clear and effective communications
9. Reinforce the GCC brand with business partners, in alignment with our global objectives
Required skills:
10. Strong Project Management skills and experience
11. Excellent communication with an ability to articulate project objectives to stakeholders and business partners
12. Collaboration across multiple teams and lines of business, working with remote partners globally
13. Analytical skills, with an ability to identify issues and recommend solutions
14. Delivery of tangible results across Shareholder and Customer metrics
15. Proficiency in Microsoft Excel and Powerpoint
16. Credit subject matter expertise on products, policies, procedures and servicing capabilities in GCC preferred
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
17. Competitive base salaries
18. Bonus incentives
19. Support for financial-well-being and retirement
20. Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
21. Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
22. Generous paid parental leave policies (depending on your location)
23. Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
24. Free and confidential counseling support through our Healthy Minds program
25. Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.