Responsibilities
* Welcome and engage customers in store, understanding their requirements to confidently recommend Sleep wellness solutions
* Guide customers through our product ranges using assisted sales techniques and product technology to find the perfect fit
* Deliver high standards of store presentation-keeping displays tidy and inviting
* Achieve personal and team targets by delivering excellent customer service and maximising sales opportunities
* Support colleagues and contribute to a positive, inclusive team culture
* Handle customer queries and after-sales support with care, ensuring every customer leaves satisfied
* Be flexible to work evenings, weekends, and bank holidays as these are peak trade times
Are you ready to take your passion for customer service and sales to the next level? At Bensons for Beds, we're looking for individuals with genuine enthusiasm, previous retail experience, and outstanding communication skills to join our team. Bring your expertise in assisted sales and your drive for delivering exceptional shopping experiences to our much-loved stores and make a real difference every day.
Essential Skills for Customer Service and Retail Sales Success
* Previous experience working in a retail environment, ideally in a customer-facing role
* Demonstrated ability in assisted sales, identifying customer needs and recommending the right products
* Proven customer service expertise and a focus on providing friendly, informative support
* Clear verbal and written communication skills with the confidence to engage with people from all backgrounds
Passionate Team Players and Effective Communicators
* Genuine passion for helping customers and finding creative solutions
* Strong interpersonal skills, able to quickly build rapport and trust
* Resilient and adaptable with a positive, flexible attitude
* A natural team player who thrives in a busy retail environment, Previous experience in retail, customer service, or sales
* A true people person who takes pride in helping others
* Motivation to hit performance goals by taking a customer-first approach
* Communicative, passionate, and resilient-ready to bring new ideas and energy to our team
If you're devoted to delivering an outstanding customer experience, passionate about helping people, and eager to grow your career in retail sales, we'd love to hear from you. Join Bensons for Beds and help our customers find the right products for their best night's sleep while building a rewarding future for yourself.
Benefits
* Competitive base salary plus an uncapped commission structure-a real opportunity to reward your hard work
* Monthly store bonus potential when store targets are achieved
* Access to health and wellbeing support, including Medicash cashback, Retail Trust services, and private healthcare options
* Generous staff discounts, gym membership, and cycle to work schemes
* Pension scheme and Group Life Assurance for peace of mind
* Annual leave that increases with service, plus an option to buy or sell days
* Comprehensive training and clear paths for career progression with access to ongoing development programmes
* An open and inclusive environment where you're encouraged to be your authentic self
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