An opportunity to play your part - The Software Engineer is responsible for designing, building and maintaining high quality software solutions that support critical customer and business platforms. This role focuses on delivering reliable, secure and maintainable services, working as part of a cross‑functional team to turn product requirements into working software that operates at scale. The Software Engineer contributes to the full software lifecycle, from design and development through to testing, deployment and live support, while continuously improving engineering practices and developing technical capability.
Location: UK‑based hybrid role, occasional travel to site.
Day to day:
* Design, build, test and maintain high quality software solutions across the Customer Platform, contributing to services built on Salesforce, Microsoft Dynamics 365 Finance & Operations and AWS.
* Deliver well structured, secure and maintainable code that meets agreed functional and non‑functional requirements, following established engineering standards and best practices.
* Work as part of a cross‑functional squad, collaborating closely with Product, QA, Architecture and Operations to deliver customer and business outcomes.
* Contribute to the design of integrations and APIs that support end to end customer journeys across multiple platforms and systems.
* Participate in code reviews, design discussions and technical refinement sessions, providing constructive input and learning from others.
* Own the quality of your work through automated testing, peer review and proactive defect resolution.
* Support the operation of live services by contributing to incident investigation, root cause analysis and ongoing platform improvements.
* Continuously improve your technical skills and understanding of the platform, tools and domain, applying a growth mindset to both delivery and learning.
* Follow security, compliance and data protection requirements, ensuring customer and business data is handled responsibly.
* Take ownership for delivering agreed work items to a high standard, raising risks and blockers early and contributing positively to team delivery.
What we need from you:
5 plus years in software development delivering scalable production systems. Experience in cloud based and API driven architectures.
Strong coding capability in relevant languages and frameworks. Experience with CI CD, automated testing and secure coding practices. Ability to design maintainable and resilient solutions.
Degree in Computer Science, Engineering or related field, or equivalent practical experience.
No mandatory certification required, though cloud platform certifications such as AWS are desirable.
Demonstrated experience working as a software engineer within a cross‑functional delivery team in a modern product or platform environment.
* Hands‑on experience designing, building and supporting software solutions within at least one of the following domains: Salesforce, Microsoft Dynamics 365 Finance & Operations, or cloud‑based services on AWS.
* Experience building and consuming APIs and integrations to support end‑to‑end customer or business processes across multiple systems.
* Working knowledge of modern software engineering practices including source control, CI/CD pipelines, automated testing and code review.
* Experience writing secure, maintainable and well‑tested code, with an understanding of non‑functional requirements such as performance, resilience and scalability.
* Familiarity with cloud‑native concepts such as event‑driven architectures, asynchronous processing and managed services.
* Experience supporting live services, including participation in incident investigation, defect resolution and continuous improvement activities.
* Understanding of security, data protection and compliance principles relevant to customer platforms and enterprise systems.
* Ability to analyse problems, troubleshoot issues and contribute to technical solutions with appropriate guidance.
* Strong communication skills, with the ability to collaborate effectively with engineers, product managers, QA and other stakeholders.
Core Behaviours:
* Take Ownership
* Work as One Team
* Develop a Growth Mindset
* Strive to Innovate
* Champion Customers
AI / Digital fluency skills:
* Ability to design, integrate and operate AI‑enabled solutions within enterprise environments, including prompt‑driven workflows, retrieval‑augmented systems and AI agents. Applying structured evaluation, testing and monitoring practices to ensure AI outputs are reliable, secure and compliant with organisational guardrails.
* Prepares and manages data used in AI workflows and take responsibility for the responsible lifecycle of AI features from experimentation through to deployment and continuous improvement.
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