Job Title: Income Team Leader
Overall Purpose of Job
To manage & deliver an effective Income Collection Service which achieves customer focussed outcomes, achieves high levels of customer satisfaction, drives efficiencies, and promotes value for money.
We offer all our employees a great package of benefits too, including:
Competitive salary £41,790.09 which is bench marked against other employers
Enrolment on our Aviva pension scheme (9.5% employer contribution)
30 days holiday (plus extra days off for Bank Holidays/Birthdays)
Health care scheme
Flexible/agile working, plus the option to work from home if your role allows
Enhanced maternity/paternity pay
Continual professional development including management development.
A dedicated health and wellbeing programme (access to a variety of support and free benefits)
Time out of work to carry out volunteer opportunities
Main Responsibilities
To directly line manage, lead and develop a team of Income Officers, Court Officers and Assistants by carrying out annual Performance Development Reviews, job chats and via coaching to develop individuals and the team.
To deputise for the Income Collection Manager in their absence.
To be actively involved in the planning and development of service provision.
To provide reports on performance delivery; taking appropriate action to address any potential performance shortfalls.
To be the systems champion for the team, ensuring staff are properly trained and are effectively using all systems and to contribute to the development and revision of systems and processes.
To lead on the development and revision of policies and procedures considering the needs of customers and involving all relevant internal and external colleagues.
To deliver services to our customers using a coaching approach.
To represent the Income team at meetings with internal and external agencies and partners and develop effective joint working.
Represent Ongo in court to enforce terms of the tenancy agreement and relevant legislation.
To uphold the Company’s policies in all aspects of work, e.g. Data Protection, Equal Opportunities, Diversity, Health & Safety Policy etc.
To assist the Income Manager to develop responses to changes in government welfare reform policy, legislation relating to income recovery and service charges setting.
To carry out best value and continuous improvement reviews and to develop new and innovative approaches to Income Collection incorporating best practice from the social housing and commercial sectors.
To liaise with and promote partnership working with the Department for Work and Pensions, Local Authority Housing Benefit Department, the advice sector, Credit Union and other relevant organisations.
To be responsible for ensuring the health and safety of your team, by regularly reviewing relevant risk assessments, ensuring safe systems of work are in place, undertaking accident investigations involving own staff and advising the Head of Tenancy Services of any changes needed to the Housing Management Health and Safety plan.
Knowledge, Skill & Experience Required
Knowledge of Housing Related Legislation, Welfare Benefits and Employment Related Legislation to solve complex problems by interpreting and applying various legislative principles and achieving a positive outcome.
Be able to organise, supervise, motivate and develop staff and workforce using a variety of management skills including performance management skills.
Practical experience of Income Collection.
Experience of staff supervision, management, and interpersonal skills to motivate staff and create positive working relationships with internal & external partners..
Ability to work with and influence colleagues in other teams.
Experience/knowledge of the principles of Best Value.
Able to react and deal calmly with emergency situations
Ability to demonstrate customer focus and commitment to diversity in all aspects of work
Excellent communication skills both oral and written, with a commitment to the principles of customer care and best value and to the improvement and development of the housing service.
Appropriate academic or professional qualification.
ICT Skills
Have an understanding and commitment to health & safety
CLOSING DATE FOR APPLICATIONS SUNDAY 3 AUGUST
We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist