Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you've been searching for
Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts.
Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values:
Integrity – Collaboration - Relationships – Excellence – Creativity - Results
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Concentric - "Your World Secured"
We are currently looking to hire a Manager of Medical Services (Commercial & Partnerships) to join our Corporate Team in Hereford, England, United Kingdom.
This position is (Non-Clinical | Strategic & Commercial Leadership | Non-Shift Based)
*This position requires working onsite from our Hereford, UK Headquarters. Candidates must be able to work in the office full-time.
JOB DESCRIPTION
The Manager of Medical Services (Commercial & Partnerships) is a non-clinical, commercially focused leadership role responsible for aligning SPS's medical assistance services with sales, insurance, and client requirements. The role acts as the strategic interface between Medical Operations, Sales, and Insurance partners, ensuring that medical products, service levels, and contractual commitments are commercially viable, operationally deliverable, and margin-protected. This role does not hold clinical authority, medical governance responsibility, or decision-making responsibility for patient care. All clinical oversight and medical decision-making remain with Medical Operations and treating clinicians.
RESPONSIBILITIES
Strategic & Commercial Leadership
1. Act as the primary commercial and strategic link between Medical Operations and: o Sales teams
2. Insurance carriers and underwriters
3. Enterprise clients and broker partners
4. Shape and own the commercial positioning of SPS medical assistance offerings, including product tiers, scope, and value proposition.
5. Ensure medical services are aligned to broader business strategy, growth objectives, and insurance market requirements.
6. Full ownership of commercial, contractual, clients, and product governance for medical assistance services
Product, SLA & Contract Governance
7. Own medical service SLAs from a commercial, contractual, and performance perspective (not clinical delivery), ensuring they are:
8. Clearly defined and consistent
9. Contractually aligned
10. Operationally achievable and financially sustainable
11. Maintain and govern:
12. Rate cards and pricing structures
13. Service descriptions and scope documents
14. Ensure consistency across:
15. Client contracts
16. Policy wordings
17. Sales materials and proposals
Client, Insurer & Partner Engagement
18. Act as the senior commercial medical lead for medical-led or medical-heavy accounts.
19. Support and lead engagement with:
20. Insurance underwriters and carriers
21. Brokers and enterprise clients
22. Lead or support:
23. Underwriter due diligence processes
24. Capability reviews and audits
25. Service performance and contractual discussions
Sales Enablement & Growth Support
26. Support sales proposals, tenders, and RFP responses involving medical assistance services.
27. Provide clear, credible explanations of medical service structures to insurers and clients.
• Ensure sales commitments align with operational capability and cost assumptions.
Financial & Margin Ownership
28. Own medical service margin, working closely with Finance and Operations.
29. Support revenue planning, forecasting, and pricing strategy for medical assistance services.
30. Identify and mitigate:
31. Cost leakage
32. Margin erosion
33. Commercial risk arising from misaligned contracts or SLAs
Operational Feedback & Continuous Improvement
34. Establish and maintain a structured feedback loop between:
35. Medical Operations, Sales, and Insurance Partners
36. Translate operational insight into:
37. Improved product design
38. Refined pricing and SLAs
39. Stronger commercial decision-making
Reporting, Compliance & Quality
40. Oversee reporting quality for medical-led accounts from a commercial and contractual perspective.
41. Ensure commercial compliance with:
42. Client contracts
43. Insurer requirements
44. Internal governance standards
Authority & Scope (Clarification)
45. No clinical authority or medical decision-making responsibility
46. No patient care or medical governance accountability
47. Full ownership of commercial, contractual, and product governance for medical assistance services
REQUIRED QUALIFICATIONS
48. Must be able to legally work in the country where this position is located without visa sponsorship.
49. 5+ years of progressive experience in medical services management, healthcare operations, or insurance-linked assistance programs
50. Proven ability to collaborate across operations, sales, and external partner organizations to drive service excellence
51. Demonstrated experience managing:
52. SLA-driven service delivery and performance metrics
53. Operations within insurance or regulated healthcare environments
54. P&L responsibility and margin optimization
PREFERRED QUALIFICATIONS
55. Bachelor's degree in business, healthcare administration, or related field required; advanced degree (MBA, MHA, etc.) preferred
56. Experience working with:
57. Insurance underwriters and brokers
58. Global assistance or emergency response organisations
59. Background in NHS senior operational, commissioning, transformation, or service leadership roles
60. Experience in ISO-aligned or governance-driven environments
61. Commercially astute with strong financial awareness
62. Confident, credible senior stakeholder engagement
63. Able to translate operational delivery into commercial structures
64. Detail-oriented with strong contractual discipline
65. Comfortable operating in fast-paced, high-risk, global environments
COMPENSATION & BENEFITS
66. 20 Vacation Days plus Bank Holidays (8)
67. Personal Accident Insurance
68. Employee Assistance Program for personal needs
69. Enrollment into the pension scheme to which SPS contributes 3% of your salary
70. Credentity Protection - Eclipse Digital Protection by Concentric
71. Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate.
72. Dedicated Security and Intelligence Training Programs for Professional Development
73. Coaching and Mentoring Opportunities
Hereford, United Kingdom Pay Range £60,000—£60,000 GBP
Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort. Concentric and SPS Global are committed to programs and initiatives that promote diversity, equity, and inclusion, enhancing our organization and the broader community. We are creating a diverse environment and are proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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