Summary
Designate Store Manager - Norwich Area
All the details
Store Manager
As a Store Manager, you'll own the full operation, leading with confidence, building high‑performing teams, and setting the pace in a fast‑changing retail environment. You'll lead from the front, deliver against the retail plan, and create a store where customers love to shop and colleagues are proud to work in. This is a role for resilient, commercial, inspiring leaders who bring clarity, accountability and ambition to every part of the operation, from standards and service to profit and people.
What you'll do:
* Lead the delivery of the full retail plan across the store driving commercial, operational, visual and people performance to deliver against the P&L.
* Set the strategy and direction for the store, making sure every colleague knows their part to play and is held to account for delivering it.
* Own the change agenda and land transformation initiatives with clarity, urgency and pace.
* Build a high‑performance culture by coaching managers, growing talent, and creating a store people want to join and stay in.
* Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service, and boost efficiency.
* Drive digital adoption and omnichannel capability – helping teams sell across all platforms and channels.
* Be the voice of your store – representing your people, saying it as it is, and owning the follow‑through on what needs to improve.
* Create an exceptional customer journey through consistent standards, inspiring visual merchandising, and diverse teams that go the extra mile.
Who you are:
* A proven leader of large teams in a fast‑paced retail environment, with a sharp focus on delivery, standards and results.
* Confident working across all areas of store performance, including commercial, visual, operations and people, and knowing how to bring them together for impact.
* A clear and direct communicator, with the courage to make tough calls and the skill to bring colleagues along.
* Strong on planning, performance management and resilience – able to balance the big picture with the detail, hold the line and set expectations.
* Confident using digital tools, data and systems to make better, faster decisions, and coaching others to do the same.
* Skilled in building partnerships across your team, your peers and your region to share insights, solve problems and deliver transformation.
* Lead with purpose. Own the outcomes. Raise the bar. This is your store and your chance to shape the future of M&S.
Are you ready for it? Take Your Marks and apply today.
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