Sales Order Administrator Salary: £28,000 – £30,000 per annum Location: Aldridge, Walsall (Office Based) Employment Type: Full-Time, Permanent Working Hours: Monday to Friday, 8:00am – 5:00pm (with a 4pm finish on a Friday) Our client is a well-established and growing business based in Aldridge, Walsall. They are looking to recruit a motivated and enthusiastic individual who is keen to learn, develop, and grow with the business long-term. Key Responsibilities Process and manage customer orders, samples, returns, invoices, credits, and payments accurately using internal systems Handle inbound and outbound telephone calls with a confident, professional manner, providing excellent customer service Manage internal sales activity, including processing orders, handling enquiries, and supporting account growth Maintain and develop relationships with small and existing customer accounts, including re-engaging dormant customers Check credit status and manage credit hold accounts prior to order processing Liaise closely with production and dispatch teams to ensure smooth order fulfilment and timely deliveries Organise shipping documentation, sales folders etc Maintain and cleanse CRM/database records to ensure accuracy and support business development opportunities Candidate Requirements Confident and professional telephone manner with strong communication skills Experience in outbound calling and customer engagement (desirable) Strong organisational skills with excellent attention to detail Comfortable using CRM systems and general IT applications Proactive, positive attitude with a strong work ethic Previous experience in customer service, sales support, or account management (desirable) Job Ref: HP362 Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.