We are a dynamic and fast-paced business operating in the mechanical engineering, welding, haulage, and heavy plant sales sectors, with a strong focus on delivering top-quality after-sales support. Our clients span the construction, recycling, and plant hire industries across the UK. We're seeking a highly organised, proactive, and detail-oriented Operations Assistant to support the smooth running of day-to-day operations across multiple departments.
Key Responsibilities:
Operational Support:
* Assist in the planning and coordination of daily workshop, haulage, and service operations.
* Track and manage work orders, job cards, and service schedules.
* Support stock control and inventory management for parts, consumables, and workshop tools.
* Liaise with engineers, welders, drivers, and sales teams to ensure tasks are completed efficiently and on time.
Customer & After-Sales Service:
* Coordinate after-sales support requests, booking service engineers or fitters as needed.
* Maintain customer service records and follow up to ensure client satisfaction.
* Help manage warranty claims and parts returns.
Administrative Duties:
1. Prepare purchase orders, invoices, delivery notes, and relevant paperwork for operations and logistics.
2. Maintain acc...