Job Title: Assistant Site Manager - Finishing & Customer Care Location: Blackburn Job Type: Freelance About the Role We are looking for a motivated and detail-focused Assistant Site Manager specialising in Finishing and Customer Care to join our growing construction team. This role plays a key part in the final stages of our developments, ensuring homes are completed to the highest standard and customers receive an excellent handover experience. Working closely with the Site Manager and subcontractors, you will be responsible for overseeing finishing works, managing snagging processes, and supporting homeowners through the final stages of their property journey. Key Responsibilities Oversee and coordinate finishing trades to ensure high-quality completion of plots. Manage and track snagging and defect lists, ensuring timely resolution. Conduct pre-plaster, pre-handover, and quality inspections of properties. Support the customer care process, including homeowner demonstrations and handovers. Liaise with subcontractors to ensure works are completed to programme and quality standards. Work with the Site Manager to maintain health & safety standards across the site. Ensure all homes meet company and NHBC (or equivalent) quality requirements before completion. Assist with CMLs, handovers, and final plot sign-offs. Maintain clear communication with customers, internal teams, and subcontractors. Help drive a strong customer satisfaction and quality culture on site. Requirements Previous experience in residential construction, ideally within a finishing or assistant site manager role. Strong knowledge of snagging, finishing trades, and quality control. Experience dealing with customer care or homeowner handovers is highly desirable. Good organisational and communication skills. Ability to manage multiple plots and subcontractors effectively. Solid understanding of health & safety practices on site. Relevant qualifications such as SMSTS/SSSTS, CSCS card, and First Aid How to Apply If you are passionate about delivering quality homes and providing an excellent customer experience, we would love to hear from you. Apply Now