Duration: 3-Month Fixed Term
Salary: £50,000 (pro rata)
Are you a sharp, delivery-focused Business Analyst who thrives on untangling complex processes and turning them into streamlined, high-performing workflows?
We're looking for an experienced Business Analyst to join us for a 3 month FTC to lead a critical transformation project focused on optimising our learner enrolment journey from first touchpoint to onboarding.
This is your chance to make a visible, measurable impact in a fast-paced, purpose-driven environment.
You'll take ownership of a full end-to-end review of our learner enrolment process identifying inefficiencies, unlocking the full potential of our systems, and designing smarter, more scalable ways of working from mapping current workflows to implementing real change, this is a hands-on role with real influence.
Key elements of this project involve
* Deep dive into the current enrolment process-mapping, analysing, and identifying gaps
* Engage cross-functional teams (Sales, Enrolment, Ops) to uncover pain points and opportunities
* Evaluate how tools like Salesforce, Appointedd, Bud, and Dotdigital are used-and how they could be used better
* Define and design a future-state process that improves efficiency and learner experience
* Deliver practical, prioritised recommendations (quick wins + long-term improvements)
* Support implementation-process redesign, automation, system enhancements
* Drive adoption through training, UAT, and stakeholder engagement
* Track impact through KPIs such as enrolment time, conversion, and data quality
What does success look like for this project?
* Faster, more efficient enrolment journeys
* Reduced errors and manual workarounds
* Better use of systems and automation
* Improved learner onboarding experience
* Sustainable processes embedded across teams
What skills, experience and abilities we are looking for?
* Proven experience as a Business Analyst in process-heavy environments (education, training, operations, or similar)
* Strong background in process mapping, optimisation, and transformation
* Solid understanding of CRM and workflow systems (e.g. Salesforce)
* Ability to translate business challenges into practical, scalable solutions
* Confident stakeholder manager-able to challenge, influence, and bring people with you
* A results-driven mindset with a passion for improving customer/learner experience
To see the full information for this project, reach out to Talent@knovia.co.uk
Why should you consider joining us for 3 months to support on this exciting project?
This isn't just analysis it's end-to-end transformation, where you'll see your ideas come to life, shape how teams work, and directly improve the learner experience.
So, if you enjoy solving complex problems and delivering tangible results quickly, this role is built for you, why not apply now and make an impact across Paragon Skills and the wider Knovia Group?
We are proud to offer a suite of benefits that are handpicked for you:
* 25 days annual leave - increasing with length of service and 8 bank holidays
* Holiday purchase scheme
* Up to 3 days of paid volunteering leave and corporate conscience initiatives
* Recognition and long service awards to celebrate our colleagues'
* Perkbox - a suite of discounts, lifestyle benefits and wellness tool
* 3% matched Employer Pension contribution
* In person team meetings and 1:1s
* Enhanced Maternity leave after 2 years of service
* Income protection and Life Assurance
* Recommend a colleague incentive schemes, where you can benefit £500 for referring great people to work with us
* CPD and training opportunities
* 4pm Friday finish with flexible working opportunities available
* Flexible and supportive team and with a great culture
* Employee Assistance Programme, with a dedicated People Team to support all colleagues
Knovia is committed to the safeguarding and wellbeing of our learners and colleagues and we implement robust safer recruitment practices to support this. Dependant on the role you are applying for, we may undertake a number of necessary checks to confirm you are suitable to work with children and vulnerable adults, which may include a Disclosure and Barring Service check.
We are a Disability Confident Employer and have a guaranteed interview scheme in place to ensure that nobody is overlooked or discriminated against because of their disability. If you meet the minimum criteria when you apply and you have informed us in your application that you have a disability, you will be guaranteed an interview for that role.