IT Support Engineer – 6-Month Contract – Nottingham
My Customer is hiring an experienced IT Support Engineer to provide onsite 1st and 2nd line support to end-users across a busy and varied technical environment. You'll also be involved in infrastructure, network, and security support activities, with guidance from remote teams.
IT Support Engineer job responsibilities:
* Deliver hands-on 1st/2nd Line support to staff, resolving hardware, software, and network issues.
* Troubleshoot and resolve incidents using an ITSM platform (Freshservice preferred, but experience with ServiceNow, Jira, or similar is also welcome).
* Set up and support new starters including workstation prep, user access, and onboarding assistance.
* Perform Windows OS troubleshooting, desktop/laptop imaging, and hardware deployment.
* Manage user accounts and permissions through Office 365 and Active Directory.
* Configure AV equipment and ensure meeting rooms are tech-ready.
* Provide basic LAN/WLAN network troubleshooting and support.
* Assist with infrastructure and security tasks in collaboration with remote teams.
IT Support experience required:
1. Proven experience in a similar IT support role (1st/2nd Line).
2. Strong troubleshooting and customer service skills.
3. Famili...