Repairs Admin Support Assistant - Keep our repairs service running smoothly with expert admin support – Location: High Wycombe (hybrid working) Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Hertfordshire, Bedfordshire, Buckinghamshire and the surrounding counties. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve. If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future. About the Role/team We’re looking for a highly organised and proactive Repairs Admin Support Assistant to join our Repairs team. You’ll play a vital role in supporting the delivery of damp, mould, and emergency hazard repairs in line with Awaab’s Law. From opening and closing cases to maintaining accurate records, raising purchase orders, and supporting scheduling, you’ll help ensure our residents receive timely, compliant, and well-communicated repairs. You’ll work closely with Repairs Coordinators, Inspectors, Supervisors, and Customer Services to keep everything running smoothly. Key Responsibilities: Open and close damp, mould, and emergency hazard cases in line with Awaab’s Law Maintain accurate case records and update internal systems in real time Track case progress and flag unresolved issues to Repairs Coordinators Support scheduling, documentation, and resident communications Assist with coordinating repair works and follow-on appointments Maintain shared inboxes and respond to routine enquiries within SLA Take accurate meeting minutes and manage follow-up actions Raise purchase orders and variations in line with procedures Liaise with suppliers and contractors for order updates Generate basic reports on case volumes and closure rates Ensure compliance with data protection and record-keeping standards Provide cross-team support across reactive, routine, and external works Direct complex queries to the appropriate team member What We’re Looking For Must haves: Experience in administrative or customer service roles, ideally in property maintenance Strong communication skills (verbal and written) Excellent organisational and time management skills Proficiency in Microsoft Office, Outlook, and service call logging systems Attention to detail and a methodical approach to record keeping Ability to take accurate meeting minutes and manage follow-up actions Team player with the ability to support colleagues across all levels Nice to haves: Familiarity with Awaab’s Law and HHSRS Understanding of safeguarding and health-related housing risks Knowledge of housing services and field maintenance operations Experience handling maintenance calls and technician coordination For added brilliance: Confidence in managing multiple priorities in a fast-paced environment Passion for delivering excellent service and supporting safe, well-maintained homes Experience working within a social housing or local authority setting. Benefits At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment. annual salary: £25,111 per annum 25 days holiday, increasing with service, plus Christmas closure and buy options Generous pension scheme – up to 9.5% employer contribution via salary sacrifice Family-friendly leave: Enhanced maternity, paternity, and adoption leave Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover) Life cover and income protection Flexible working – hybrid options, modern offices, free parking & EV charging And that’s just the beginning! We’re also thrilled to provide: 30 qualified Mental Health First Aiders available to support Car leasing via salary sacrifice (for permanent colleagues subject to conditions) Funded training, qualifications & apprenticeships 3 paid volunteering days in the local communities Peer-recognition rewards platform Paid professional subscription (one per year) Our Commitment We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ community and people from underrepresented groups. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form. Closing Date: 30/11/2025