ABOUT US With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT delivering everything they need through one seamless point of contact.As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! * JOB DETAILS As a Sales Support & Customer Executive, you will be a key link between customers, Account Directors, Account Executives, and internal teams. You will ensure customers experience a smooth, responsive, and well-coordinated journey from onboarding through to ongoing support. You will not just support the sales process - you will actively help shape it, ensuring accuracy, visibility, and momentum across every stage of the customer lifecycle. Key responsibilities Manage and respond to customer queries, ensuring a professional and timely resolution experience Produce accurate KPI and usage reports using internal systems and data sources Provide sales teams with high-quality customer insight, usage data, and MIF reporting to support proposals and decision-making Support the creation of customer proposals by supplying structured data and analysis Track and manage customer queries and escalations end-to-end, ensuring ownership and closure Coordinate with internal teams to ensure smooth workflow, documentation, and process alignment Oversee nonAccount Executive aligned accounts, ensuring deals are correctly processed and tracked through onboarding Support continuity by managing escalations and queries during Account Executive absence Contribute to continuous improvement by identifying process gaps and enhancing customer experience Collaborate across teams to promote strong relationships and customer centricity A typical working pattern is Monday to Friday, either 8.00- 17.00or 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED Sales Support, Customer Operations, Account Management Support, or Customer Success roles in a B2B environment Working in a fast-paced environment supporting sales or account management teams Managing customer queries, escalations, and end-to-end resolution ownership Supporting onboarding, order processing, or sales workflow coordination Producing reports using CRM systems and internal data sources Using Excel for reporting, analysis, and KPI tracking Working with CRM systems such as Salesforce, HubSpot, or similar Handling customer communication in a professional services environment Working with sales or operational data such as usage, KPI, or MIF reporting We value candidates with AI literacy individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business. BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to support our local communities Staff Reward Scheme Pension scheme Life assurance 4 x salary Sponsorship for professional development and memberships Employee Assistance Programme, including access to a virtual GP and financial wellbeing support Mental health first aider support programme Cycle2work scheme Discounted Gym Membership Eye care voucher scheme Free flu vaccinations Employee social events and recognition activities throughout the year HP Employee discount programmes Mobile phone discounts WHY JOIN APOGEE At Apogee, our values Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them. Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee. We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award-winning customer service speaks for itself take a look at our excellent Trustpilot reviews and our Customer Experience Foundation Membership accreditation. Our application form is quick and easy no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly. * Privacy Notice By clicking to chat with the AI service hosted byContxt, you agree thatContxtmay process your name, email, LinkedIn, and any text you type or speakfor recruitment purposes. 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