The Savona team consists of dedicated people, who go above and beyond to support each other and put the customers at the heart of everything we do. We operate across twenty counties spanning from the Midlands, Southeast and Southwest. Our plans include providing the best and most efficient service, making maximum use of technology. In 2019 we pioneered the industry with a cutting-edge online ordering platform, enabling customers to track their deliveries – a first in UK foodservice. In short, we aim to be the friendly face of foodservice, creating long-standing relationships that make our customers smile. Our knowledge and wealth of experience go far beyond product delivery.
Purpose of Role
The purpose of this role is to ensure that customers are able to place orders and interact with us with ease whilst having the optimum experience. This role is one focused on both sales and the customers’ total service experience for the whole of the Savona group. Over time it is expected that the primary focus of this role will evolve further towards the customer experience, and away from simple order capture.
Knowledge / Skills / Experience
* Experience of working in a Telesales environment preferred but not essential.
* Highly motivated, with excellent communication skills, able to develop relationships at all levels in the business.
* Excellent telephone skills and a high level of computer literacy.
* Ability to negotiate with customers.
Accountabilities
* Must be highly self-motivated to achieve agreed goals.
* First point of contact for customer sales
* Identify and develop new sales opportunities
* Identify opportunities and action within existing customers.
* Data Analysis using Sales-I inc. ‘Gap analysis’, Drifting Lines.
* Identify opportunities for new products, promotional & clearance lines.
* Participation in Product Knowledge Development.
* Focus on delivering great customer service to ensure customer retention by passing queries in full to the customer service team
* Able to manage own time and prioritise workload with the ability to work under own initiative as well as part of a team.
* Excellent communication & listening skills with a positive attitude.
* Maintenance of customer records inc.
* Working closely with the all the sales team and all other departments within the business to develop mutual respect at all times .
To apply please email your CV to lisa.hook@savona.co.uk or call for an informal chat on 01271 862569
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Contact and locations
South West
Visit:
Customer Service Open Times:
Monday – Friday: 8.00am – 10.00pm
Saturday: 9.00am – 12.00pm
Sunday: 4.00pm – 10.00pm
Collections:
Monday – Friday: 7.30am – 4.00pm
Saturday: 9.00am – 12.00pm
Central & South East
Visit:
Unit 11-12, Oxonian Park,
Langford Locks,
Kidlington, Oxford,
OX5 1FP
Customer Service Open Times:
Monday – Friday: 8.00am – 5.00pm
Collections:
Monday – Friday: 9.00am – 3.00pm
London
Visit:
Unit B1, Eastern Approach,
25 Alfreds Way,
Barking, IG11 0AG
Customer Service Open Times:
Monday – Friday: 8.00am – 10.00pm
Collections:
Monday – Friday: 9.30am – 4.00pm
General contact
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