Senior Performance Manager – WCA Clinical Operations Location: Colindale Salary: £65,000 We’re looking for an experienced and motivating leader to join our WCA Clinical Operations team as a Senior Performance Manager, based in Colindale. This is a fantastic opportunity to play a central role in driving performance, quality and exceptional service across our Assessment Centres and TA/VA hubs. In this role, you'll guide and empower a team of Assessment Centre Managers—both onsite and remote—to deliver outstanding operational performance. Working closely with Clinical Practice Leads, Clinical Auditors and the Performance Director – WCA, you’ll help ensure we meet our volume, quality and people‑focused targets while fostering a culture rooted in continuous improvement. What You’ll Lead and Deliver Strong leadership and direction across multiple sites to ensure high performance, quality and customer service outcomes. Coaching, developing and retaining a high‑performing management team across clinical and non‑clinical areas. Collaborative work with Clinical Recruitment, Capacity Planning and BSC partners to optimise resource allocation. Consistent use of the HAAS Performance Excellence Framework, ensuring effective PDPs, observations and coaching. Insightful performance reporting with clear improvement actions for senior leadership. Contribution to strategic working groups and wider operational initiatives. Effective management of escalated complaints while maintaining a calm and solution‑focused approach. Promotion of best practice and the effective use of technology and data to drive smarter decision‑making. What You’ll Bring Previous WCA experience is essential for this role, given its scope, complexity and the need for deep operational understanding. Strong experience in a supervisory or management role with excellent interpersonal skills. Confidence handling multiple priorities while maintaining quality and productivity. Ability to build and maintain impactful relationships across diverse teams and stakeholders. Proven experience managing performance and engagement within teams. (Desirable) Understanding of challenges faced by individuals with health conditions engaging in assessments, knowledge of HAAS, and an interest in Continuous Improvement training. If you’re ready to step into a high‑impact role where you can shape performance, people and service delivery across WCA Clinical Operations, we’d love to hear from you.