Job Description
Job purpose:
To lead and supervise a cross functional team who are flexible and adaptable to work across multiple departments, delivering high levels of customer service, stock management and cash handling; ensuring total focus on driving excellent customer service, both on the shop floor and back of house through pace and adaptability.
Key accountabilities and decision ownership:
* Drive commerciality through the sales team on a day to day basis
* Proactively lead the Stockroom & Shop floor team to take an active role in supporting the store both on the shop floor to deliver high levels of customer service, merchandising and replenishment when necessary.
* Workforce planning - use judgement to focus resource appropriately, being flexible in approach and supporting the sales floor.
* Drive pace, flexibility and accuracy within the team to process deliveries and minimise stock loss/damage efficiently whilst complying with all procedures relating to the movement of stock and handling of stock both external and internal to the store, including ticketing and tagging.
* Supports and implements best practice and principals, ensuring store teams operate day to day routines and tasks to guidelines.
* Be a champion of store standards and visual principles
* Ensure team provide an accurate and comprehensive cash handling service to include issue of till floats and reconciliation of cash and vouchers.
* Ensure 100% compliance with relevant departmental policies including Health & Safety and meeting legislative requirements.
* Regular communication with Store Manager and Service Managers on stock levels and visual standards
* Work effectively with 3rd party contractors to ensure the environment is safe, clean and secure.
* Be a key holder for the store and open / close the store when needed.
Qualifications
Must have:
* Experience in fashion retail
* Relevant supervisory experience in a customer facing environment with a consistent career path which reflects the role
* Proven track record of working at pace to deliver results against target and deadlines
* The ability to influence and challenge
* Proven track record achieving targets delivering results against deadlines
* Demonstrates attention to detail when dealing with large quantities of information to ensure accuracy
* Excellent Customer Service skills
Additional Information
The Rewards:
* Basic rate salary of £30,222 per annum
* Weekly/Monthly & Quarterly Commercial Bonuses
* Stocktake Bonuses
* Commission led bonuses across a wide range of products
* Monthly Group Rewards and Recognition
* Long Service awards
* We offer a wide range of Development Courses with National Qualifications
* ·28 Days Holiday
* 40% Instore Uniform Discount
* Discounted Gym membership
* Group Wide 20% Discount across all Frasers Group brands