Overview
Catalyst Support is a respected non-profit organisation in Surrey that has been supporting people facing mental health challenges, substance use, and wellbeing needs for over 35 years. The Director of Service Delivery leads the design and delivery of Catalyst Support’s frontline services, ensuring they are high-quality, person-centred, and make a lasting difference in the lives of individuals and communities across Surrey and surrounding areas. This role provides compassionate and strategic leadership across all operational areas – including mental health, substance use, and outreach – and ensures services are safe, inclusive, and trauma-informed, reflecting the diversity and lived experience of the communities we support. The Director holds accountability for service performance, safeguarding, quality assurance, and system partnerships. They work closely with the CEO, the Director of Operations, and the Head of Finance and Resources to ensure operational delivery is supported by infrastructure, systems, and financial stewardship. While fundraising functions report centrally, the Director of Service Delivery plays a key role in ensuring income generation activity reflects service needs and community voice.
Base: Woking / Hybrid Hours
Full time: 35 hours
Please note: This post is subject to the Disclosure and Barring Service (DBS) check. Past drug and/or alcohol or criminal history will not necessarily discount you from undertaking this role.
Key Responsibilities
* Strategic Leadership
o Act as a key advisor to the CEO, Board, and SLT on service-related strategic issues.
o Contribute to business planning, strategic frameworks, KPIs, and outcome delivery for service areas.
* Organisational Leadership
o Provide visible and values-led leadership to operational teams, ensuring services are safe, inclusive, and life-enhancing.
o Line manage Service Managers and senior clinical or safeguarding leads across Catalyst Support’s delivery portfolio.
o Develop operational plans that reflect local need, co-produced insight, and wider strategic ambitions.
o Lead on safeguarding, client safety, and regulatory compliance, working in close partnership with designated safeguarding leads.
* Performance and Quality
o Drive a culture of reflection, improvement, and continuous learning grounded in people’s lived experience.
o Oversee quality assurance, contract compliance, and regulatory reporting across all services.
o Embed trauma-informed, culturally competent, and strengths-based approaches throughout service design and delivery.
o Ensure data and feedback are used to understand impact, strengthen outcomes, and respond to changing needs.
* Strategic Development and Partnerships
o Develop strong partnerships with commissioners, VCSE networks, health and care system leaders, and community partners.
o Ensure frontline insight and experience inform the development of place-based models, transformation programmes, and innovation initiatives.
o Represent Catalyst Support in multi-agency and system-level forums, contributing to the development of integrated, community-based approaches to health and wellbeing.
* Fundraising and Growth
o Collaborate with fundraising and income generation leads to ensure proposals and activities are informed by community priorities and operational realities.
o Contribute insight from frontline delivery to help shape compelling, ethical, and impact-driven funding proposals.
o Ensure that fundraising initiatives reflect unmet needs, innovation opportunities, and the lived experience of the people Catalyst Support serves.
o Work in partnership with the Director of Operations to ensure income generation efforts are strategically aligned and operationally informed.
* Collaboration and Culture
o Work closely with the Director of Operations (internal systems and transformation) and Head of Finance and Resources to ensure services are supported by fit-for-purpose systems, infrastructure, and finance.
o Promote a compassionate and inclusive leadership culture across the organisation.
o Champion equity, co-production, and lived experience in every aspect of delivery.
* Deputising and Governance
o Deputise for the CEO when required in service delivery or system partnership matters.
o Support governance and Board reporting for service performance, quality, safeguarding, and delivery risk.
This post is subject to the Disclosure and Barring Service (DBS) check. Please note past drug and/or alcohol or criminal history will not necessarily discount you from undertaking this role.
Application
Please send us your CV and a personal statement (maximum two sides of A4, standard margins, font size 11). In your statement, please highlight your skills and experience that demonstrate your suitability for the role. Please email both documents to our recruitment specialist, Louise: esift.recruitment@catalystsupport.org.uk
Seniority level
* Director
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Non-profit Organizations
#J-18808-Ljbffr