Location: Tongwell Fully Office Based
Hours: 37.5 hours per week | 09:0017:00 (30 mins lunch + 15 mins break)
Duration: 12-month contract (initially)
Rate: £14.77 per hour
Start: June 2026
About the Role
At Mercedes-Benz Financial Services, our customers are at the centre of everything we do. As a Customer Operations Specialist, youll play a vital role in delivering exceptional customer experiences while supporting the smooth day-to-day running of our contact-centre operations.
This is a fast-paced, varied role where no two days are the same. This is a great opportunity to develop a broad skill set and make a real impact where it matters most.
While this role is initially temporary, it provides a strong foundation for starting your career with Mercedes-Benz Financial Services, with the potential to progress into permanent opportunities across the business.
What Youll Be Doing
1. Handling inbound customer enquiries via phone and email
2. Managing escalated queries with professionalism, empathy, and sound decision-making
3. Identifying and supporting vulnerable customers with care and patience
4. Working collaboratively with colleagues to resolve issues at the first point of contact where possible
5. Maintaining a customer-fi...