Business Change Lead - LMS - Milton Keynes
This role requires onsite working 3 days per week, across 2 offices in Milton Keynes
We are seeking an experienced LMS Change Management Lead to support a major transformation for our customer based in Milton Keynes. This role will lead the business change strategy for the organisation’s shift to the Cornerstone Galaxy platform, ensuring a seamless transition that successfully embeds new functionality and maximises user adoption.
The ideal candidate will bring extensive experience delivering business change and rollout plans for large‑scale LMS implementations, with a proven ability to guide stakeholders, drive engagement, and support end‑to‑end change delivery.
Key responsibilities:
* Define and implement the change management approach.
* Lead the transition from the current platform to the Cornerstone Galaxy platform, ensuring smooth adoption of new functionality.
* Plan and manage business change and rollout across the retail and aftersales network.
* Engage and coordinate stakeholders, partners, and suppliers to ensure rollout readiness.
* Develop and deliver communication and training plans.
* Establish business processes to support ongoing operations.
* Support user acceptance testing (UAT) and ensure continuity of service.
* Coordinate business change planning and readiness.
* Manage rollout plans, releases, and stakeholder communications.
* Capture and apply lessons learned throughout the project lifecycle.
* Track progress, risks, and dependencies, providing regular updates.
* Support definition of the future operating model and embed change into BAU.
Experience required:
* Proven experience in business change, system rollout, and transition.
* Strong stakeholder management and communication skills.
* Pragmatic, process-driven approach with attention to detail.
* Ability to manage complexity and remain focused on business outcomes.
* Self-motivated, proactive, and accountable.
Harvey Nash is acting as an employment agency regarding this vacancy
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