Annual salary £30,000
Overview
About the Role
We're looking for an organised and customer-focused individual to handle incoming calls, book jobs, and keep our engineers' schedules running smoothly. An electrical background or understanding of electrical services is preferred but not essential – the right attitude, organisation, and communication skills are what matter most.
Key Responsibilities
* Answer incoming calls and respond to customer enquiries professionally.
* Schedule jobs for engineers using our job management system.
* Gather key job details from customers to ensure engineers have everything they need.
* Liaise with engineers throughout the day to manage changes and urgent jobs.
* Update and maintain accurate records of all booked jobs.
* Provide excellent customer service, keeping customers informed on appointment times and any changes.
* Support the operations team with admin tasks when needed.
What We're Looking For
* Previous experience in scheduling, customer service, or admin roles (trade or service industry preferred).
* Strong organisational and multitasking skills.
* Good telephone manner and confident communication skills.
* Basic IT skills (experience with job management systems is a bonus).
* Electrical or construction knowledge is an advantage but not required.
Why Join Us?
* Be part of a fast-growing renewable energy and electrical services company.
* Friendly, supportive team culture.
* Opportunity to grow into a larger operations role as the company expands.
Job Type: Full-time
Pay: £30,000.00 per year
Benefits:
* Casual dress
* Company pension
* Free parking
* On-site parking
* Referral programme
Education:
* GCSE or equivalent (preferred)
Experience:
* Customer service: 3 years (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person